Philips recalls Smart-Hopping 2.0 AP 1.4 GHz (Model 867216) due to network disconnections, data loss, and frequent 'Loss of AP' alerts. All software versions affected.
The following four issues are included: 1. Certain Channel Settings may result in an Access Point preventing a connected client device from roaming to another Access Point potentially causing the client device to appear to drop out from the network. 2. if the Access Point experiences a disconnection from the Access Point Controller exceeding 4 minutes, the Access Point may not transition through the desired state to all for clean reconnection of the client radio link. 3. Potential to experience higher than expected data dropouts, device disassociations/reassociations for their wireless clients, and frequent "Loss of AP" alerts. 4. Potential for the Smart-hopping Access Point is affected by a software issue where the Access Point will resent after 82.85 days when the frame counter reaches its limit. This causes the latest synchronization check to fail and potential for loss of patient data.
Philips is recalling its Smart-Hopping 2.0 AP 1.4 GHz wireless access points (model 867216) because certain software issues can cause network disconnections, data loss, and frequent 'Loss of AP' alerts. This affects all software versions of the device.
The device has software issues that can cause network disconnections, data dropouts, and frequent 'Loss of AP' alerts. In some cases, the device may reset after 82.85 days, potentially causing loss of patient data if used in healthcare settings.
Users of Philips Smart-Hopping 2.0 AP 1.4 GHz wireless access points with model number 867216 are affected. Healthcare facilities using these devices for patient monitoring may be at higher risk due to potential data loss.
Check for the model number 867216 on the device or its packaging. The product was sold with GTIN 00884838099876 and UDI numbers listed in the recall notice. All software versions of this model are affected.
Look for the model number 867216 on the device or its packaging to confirm if it is affected.
Yes, all software versions of the Philips Smart-Hopping 2.0 AP 1.4 GHz (model 867216) are affected.
The device may experience network disconnections, data dropouts, and frequent 'Loss of AP' alerts. In healthcare settings, this could lead to loss of patient data after 82.85 days.
Check for the model number 867216 on the device or its packaging. The product was sold with GTIN 00884838099876 and UDI numbers listed in the recall notice.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0686-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-0686-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
