Dexcom recalls G6 glucose monitors with serial numbers starting 00386270000583 due to rare touchscreen errors causing missed glucose alerts, potentially leading to undetected high or low blood sugar events.
Under very rare situations, the Dexcom G6 touchscreen receiver may not provide high or low glucose alarms/alerts as designed, which can result in two different conditions. First, if a receiver operating system .net error occurs when an alarm/alert should be triggered, the initial alarm/alert will not be delivered until a subsequent alarm/alert is triggered. At that time, the initial alarm/alert is delivered, but not the second one. Alarm/alerts will continue to be delayed and be one alarm/alert behind, causing delayed alarm/alerts until the receiver is reset. This condition could result in the missed detection of a hyperglycemic or hypoglycemic event. Second, a single EGV reading may be delayed for 5 minutes after the initial .net operating system error. If the user receives a single EGV reading delayed by 5 minutes, the delay is not expected to cause user harm.
Dexcom is recalling G6 continuous glucose monitors that may miss critical low or high blood sugar alerts due to rare touchscreen errors. This could lead to undetected hyperglycemic or hypoglycemic events if the device fails to alert properly.
The G6 device may experience rare .net operating system errors that cause delayed or missed glucose alerts. This could lead to undetected high or low blood sugar events, especially if the error occurs during critical glucose changes.
People with diabetes using Dexcom G6 glucose monitors with serial numbers starting 00386270000583 are affected. Those who rely on the device for timely glucose alerts are at higher risk.
Check your Dexcom G6 monitor's serial number, which starts with 00386270000583. The recall covers all units with this specific serial number range.
Ensure your Dexcom G6 monitor is functioning correctly by testing for timely glucose alerts.
Continue checking blood glucose manually if you experience delayed or missed alerts.
The recall involves rare touchscreen errors that may cause missed glucose alerts, but the device does not pose immediate harm if a single reading is delayed by 5 minutes.
Check your Dexcom G6 monitor's serial number, which starts with 00386270000583.
The recall does not require immediate action, but monitor glucose levels manually if you experience delayed or missed alerts.
We’ve drafted a message you can send Dexcom to request your refund or repair — edit it as you like.
Subject: Recall Z-1202-2025 — Dexcom Dexcom Hello, I own a Dexcom that is covered by recall Z-1202-2025 from Dexcom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
