Philips recalls Tempus Pro Patient Monitors with software versions prior to vx.40 due to freezing issues and inaccurate 12-lead ECG readings. Affected models include 00-1004-R, 00-1007-R, 00-1024-R, 00-1026-R, 00-1004, 00-1007.
Patient Monitor software update to address issues:1)May freeze at startup with MPM Application error and Attention Restart Required messages,2)Monitor may freeze and reboot at start of 12-lead ECG or after, 3)May reboot after intermittent connection with Smart Mount, 4) 12-lead ECG measurements with Louvain algorithm and software before vx.36 could produce inaccurate rhythm/morphology statements.
Philips is recalling Tempus Pro Patient Monitors with software versions before vx.40 because they can freeze during startup, ECG tests, or smart mount connections, and may give inaccurate heart rhythm readings. This could lead to incorrect medical decisions if the monitor is used for patient monitoring.
The monitor software may freeze during startup, ECG tests, or when connected to a smart mount, and can produce inaccurate heart rhythm readings using older algorithms. This could lead to incorrect medical assessments if the device is used for patient monitoring.
Healthcare providers using the Tempus Pro Patient Monitor with software versions prior to vx.40 are most at risk, as inaccurate readings could affect patient care decisions.
Check the product's software version (prior to vx.40) or the model reference numbers listed: 00-1004-R, 00-1007-R, 00-1024-R, 00-1026-R, 00-1004, 00-1007.
Review the monitor's software version to confirm it is prior to vx.40.
Update to software version vx.40 or later to fix the freezing and accuracy issues.
Models with reference numbers 00-1004-R, 00-1007-R, 00-1024-R, 00-1026-R, 00-1004, and 00-1007 with software versions prior to vx.40.
Check the software version in the monitor's settings or look for reference numbers listed in the recall notice.
The recall addresses software freezing and inaccurate readings, but the official notice does not specify a risk of serious injury.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1729-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-1729-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
