Philips recalls specific model 782130 Upgrade to MR 7700 devices due to potential alignment errors when using MobiView app for image reviews. Affected units may show incorrect cross-reference lines.
Potential for alignment errors in the cross reference line functionality when reviewing images generated with the MobiView application.
Philips is recalling certain Upgrade to MR 7700 devices (model 782130) because they might show alignment errors when reviewing images through the MobiView app. This could lead to incorrect image interpretations in medical settings.
The cross-reference line functionality in the MobiView app might not align correctly when reviewing images generated by the device. This could cause misinterpretation of medical images if the alignment is off.
Medical professionals using the Upgrade to MR 7700 devices with the MobiView app are most likely affected. Patients using these devices for imaging may also be impacted if alignment errors occur.
Check for model number 782130 on the device. Affected units were sold with serial numbers including 42030, 42066, 42151, 42211, 42248, 42376, 45001, 45007, 45236, 71613, 71907, 85643, and 85644.
Verify the model number on your device; affected units have model 782130.
The recall is due to potential alignment errors in the cross-reference line functionality when reviewing images generated with the MobiView app.
The recall record does not specify a remedy, so no action is required at this time.
Check for model number 782130 and serial numbers listed: 42030, 42066, 42151, 42211, 42248, 42376, 45001, 45007, 45236, 71613, 71907, 85643, 85644.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1792-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-1792-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
