Philips recalls Evolution Upgrade 3.0T MRI systems with model numbers 782117 and 782143 due to potential alignment errors in cross reference line functionality when using MobiView app.
Potential for alignment errors in the cross reference line functionality when reviewing images generated with the MobiView application.
Philips is recalling certain Evolution Upgrade 3.0T MRI systems that may cause image alignment errors when used with the MobiView application. This could lead to inaccurate medical imaging results if the cross reference line functionality is misaligned.
The cross reference line functionality in the MobiView application may misalign when reviewing images generated by the MRI system. This could result in inaccurate medical imaging results if the alignment errors are not corrected.
Medical professionals using Philips Evolution Upgrade 3.0T MRI systems with model numbers 782117 or 782143 are affected. Patients using these systems with the MobiView app may experience inaccurate imaging results.
Check for model numbers 782117 or 782143 on the device. The product was sold with specific serial numbers listed in the recall notice.
Identify the model number on your device to see if it is 782117 or 782143.
The cross reference line functionality in the MobiView application may misalign when reviewing images generated by the MRI system, potentially causing inaccurate medical imaging results.
Check for model numbers 782117 or 782143 on your device. The product was sold with specific serial numbers listed in the recall notice.
The recall does not specify a remedy, so you should check with Philips directly for further instructions.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1794-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-1794-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
