Philips recalls Spectral CT X-ray systems with affected software that may cause motion issues leading to contact with operator or patient. Affected units have specific part and serial numbers listed in the recall.
Devices with affected software may experience two unintended motion issues that may lead to contact between the Gantry or table with the operator or patient, along with additional software issues that affect CT performance.
Philips is recalling certain Spectral CT X-ray systems due to software issues that could cause unintended motion, potentially leading to contact with the operator or patient. This affects specific models with listed part and serial numbers.
The affected software may cause unintended motion in the CT system, increasing the risk of contact between the gantry or table and the operator or patient. This could lead to injury during medical procedures.
Healthcare professionals using Philips Spectral CT systems with affected software are most at risk. The recall applies to specific models sold with the listed part and serial numbers.
Check if your Spectral CT system has part number 728333 and serial numbers listed in the provided range (e.g., 10013 to 10301).
Verify your system's software version matches the affected versions listed in the recall.
Reach out to Philips for guidance on software updates or corrective actions.
The recall affects Philips Spectral CT systems with part number 728333 and specific serial numbers listed in the provided range (e.g., 10013 to 10301).
No, but you should check your software version and contact Philips for guidance on corrective actions.
Philips will provide guidance on software updates or corrective actions through their support channels.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2034-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-2034-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
