Philips recalls specific versions of its Pinnacle Radiation Therapy Planning System software due to a potential image error in head/feet orientations. Affected users should contact Philips for details.
Due to a software issue, there is a potential image error of the Region of Interest for expansion/contraction for HFP (Head First Prone), FFS (Feet First Supine) and FFP (Feet First Prone) orientations.
Philips is recalling certain versions of its Pinnacle Radiation Therapy Planning System software because a software issue could cause image errors in specific patient positioning orientations. This could affect radiation treatment planning accuracy.
The software issue could cause errors in the Region of Interest for expansion/contraction when positioning patients in Head First Prone, Feet First Supine, or Feet First Prone orientations. This might lead to inaccurate radiation treatment planning if not corrected.
Healthcare providers using the affected software versions for radiation therapy planning are likely affected. Patients receiving treatment with these systems may be at risk if the image errors impact treatment accuracy.
Check if your software version is 18.0.5 (Model 870258), 16.2 (Model 870226), 16.2.1 (Model 870227), 16.0.2 (Model 870218), or 14.0 (Model 870200). The UDI codes are listed in the recall notice.
Verify your software version by checking the model number and UDI code on your system.
The affected versions are Pinnacle Radiation Therapy Planning System 18.0.5 (Model 870258), Pinnacle TumorLOC 16.2 (Model 870226), Pinnacle TumorLOC 16.2.1 (Model 870227), Pinnacle TumorLOC 16.0.2 (Model 870218), and Pinnacle TumorLOC 14.0 (Model 870200).
Check your software version and model number against the listed versions and UDI codes in the recall notice.
Contact Philips Medical Systems for instructions on how to update or address the issue.
We’ve drafted a message you can send Philips Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-2570-2025 — Philips Medical Systems Philips Medical Systems Hello, I own a Philips Medical Systems that is covered by recall Z-2570-2025 from Philips Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
