Philips recalls Ingenuity Core128/Elite China CT systems with model 728324 due to risk of patient support table descending unexpectedly after component replacement.
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
Philips is recalling specific CT systems (Ingenuity Core128/Elite China models) with serial numbers starting with 336821. The patient support table could descend unexpectedly after a component replacement, potentially causing injury during medical procedures.
A misaligned ball screw component after replacement can cause the patient support table to drop suddenly to the lowest position. This could injure patients during medical procedures if the table moves unexpectedly.
Medical facilities using the recalled CT systems are affected. Patients undergoing scans with these systems are at risk if the table descends unexpectedly.
Check for model number 728324 on the CT system label. The serial numbers listed include 336821, 336823, 336824, and others starting with 3368 or 3370.
Look for model number 728324 on the CT system label or check the serial numbers listed in the recall notice.
Reach out to Philips customer support for assistance with the recall and potential remedies.
The patient support table may descend unexpectedly after a component replacement due to a misaligned ball screw.
Ingenuity Core128/Elite China models with model number 728324 and serial numbers starting with 336821, 336823, 336824, and others listed in the recall.
The recall record does not specify a remedy or fix for the issue.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2602-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-2602-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
