Philips recalls Big Bore RT and Brilliance CT Big Bore Oncology CT systems with model numbers 728242-728244 due to risk of patient table descending unexpectedly after component replacement.
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
Philips is recalling specific CT systems that may have a patient support table that drops unexpectedly after a component replacement. This could cause injury if the table moves suddenly during a scan.
The patient support table may descend unexpectedly to the lowermost position due to a misaligned ball screw after a component replacement. This could cause injury if the table moves suddenly during a scan.
Medical facilities using the recalled Philips CT systems with model numbers 728242-728244 are most at risk. Patients undergoing scans with these systems could be affected if the table moves unexpectedly.
Check for model numbers 728242, 728243, or 728244 on the CT system. The serial numbers listed in the recall notice match specific units.
Identify the model number on your CT system to see if it matches 728242, 728243, or 728244.
Reach out to Philips customer support for assistance with the recall and possible remedies.
The patient support table may descend unexpectedly to the lowermost position due to a misaligned ball screw after a component replacement.
Model numbers 728242, 728243, and 728244 for Philips CT systems.
Check the model number on your CT system; affected models are 728242, 728243, or 728244.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2597-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-2597-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
