Vantive recalls Sharesource Connectivity Platform software versions 7.13.3, 8.13.2, and 8.13.4 due to potential incorrect therapy settings. Patients may receive outdated therapy settings.
Vantive has identified a software defect within the Sharesource Claria software, which may cause a patient s updated prescription program settings to not be properly saved on the actual cycler that the patient is using to perform their therapy. As a result, the clinician may think that the patient is receiving the correct prescribed therapy because of what is erroneously displayed on the clinician's remote Sharesource application, when in fact the cycler that is with the patient is actually delivering an outdated and incorrect therapy.
Vantive recalls specific software versions of the Sharesource Connectivity Platform for Homechoice Claria devices. This could cause patients to receive outdated therapy settings instead of the prescribed ones, risking incorrect treatment.
The software defect causes updated prescription settings to not save properly on the patient's device. Clinicians might think the patient is getting the correct therapy based on the remote app, but the actual device may be delivering outdated settings.
Patients using the Sharesource Connectivity Platform software versions 7.13.3 (China), 8.13.2 (APAC and Korea), and 8.13.4 (US, EMEA, and LATAM) with Homechoice Claria devices are affected. Clinicians using the remote Sharesource application may see incorrect therapy settings.
Check for software versions 7.13.3 (China), 8.13.2 (APAC and Korea), and 8.13.4 (US, EMEA, and LATAM) on the Sharesource Connectivity Platform for Homechoice Claria devices.
Identify the software version on your Sharesource Connectivity Platform device to see if it is affected.
Software versions 7.13.3 (China), 8.13.2 (APAC and Korea), and 8.13.4 (US, EMEA, and LATAM).
A software defect may cause updated prescription settings to not save properly on the patient's device, leading to incorrect therapy settings.
Yes, check your software version. If affected, contact Vantive for further instructions.
We’ve drafted a message you can send Vantive to request your refund or repair — edit it as you like.
Subject: Recall Z-0409-2026 — Vantive Vantive Hello, I own a Vantive that is covered by recall Z-0409-2026 from Vantive. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
