Philips recalls Allura Xper CV20 medical imaging systems with model 722031 due to potential BIOS battery depletion causing system shutdown without warning.
The BIOS battery may deplete faster than initially anticipated during the design phase. When the battery is depleted, the start-up process of the system will be halted, and the system will not start. No user messages are shown before the battery is low on power or depleted.
Philips is recalling all Allura Xper CV20 medical imaging systems with model number 722031 because the BIOS battery may deplete faster than expected, causing the system to stop starting without warning. This could lead to interrupted medical procedures if the system fails during use.
The BIOS battery may deplete faster than designed, causing the system to halt its start-up process without any warning messages. This could interrupt medical procedures if the system fails during critical imaging tasks.
Medical facilities using Philips Allura Xper CV20 systems with model number 722031 are most at risk. Patients and staff could face interrupted imaging procedures if the system shuts down unexpectedly during critical use.
Check for model number 722031 on the Allura Xper CV20 system. The recall covers all units sold with this model number, including those with serial numbers listed in the official notice.
Verify the model number on your Allura Xper CV20 system to confirm if it is 722031.
Reach out to Philips customer support for guidance on next steps for affected units.
The BIOS battery may deplete faster than expected, causing the system to stop starting without warning messages.
Check the model number and contact Philips for instructions on next steps.
The recall addresses potential system shutdowns during use, which could interrupt medical procedures but does not indicate direct injury risk.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0014-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-0014-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
