Ashvins variant HEYEX 2 and HEYEX PACS software versions 2.6.0 to 2.6.8 (Builds 2088-2220) may measure area values smaller than actual. Affected medical imaging systems require software update to prevent measurement errors.
Potential that the measured value may be smaller than the actual area.
Ashvins variant HEYEX 2 and HEYEX PACS software versions 2.6.0 through 2.6.8 (Builds 2088-2220) may report smaller area measurements than the actual size. This could lead to incorrect medical imaging analysis if the software is used for critical measurements.
The software may report a smaller area value than the actual size when processing medical images. This could lead to incorrect medical analysis if the system is used for critical measurements like tumor size assessment. The error is specific to the software version range and does not affect all versions.
Medical facilities using Ashvins variant HEYEX 2 or HEYEX PACS software versions 2.6.0 to 2.6.8 (Builds 2088-2220) are likely affected. Healthcare professionals using these systems for medical imaging analysis may be at risk of inaccurate measurements.
Check if your Ashvins variant HEYEX 2 or HEYEX PACS system has software version 2.6.0 (Build 2088) through 2.6.8 (Build 2220). The UDI-DI number 4260648620046 identifies this specific recall.
Verify your software version by checking the device settings or documentation. The affected versions are 2.6.0 (Build 2088) to 2.6.8 (Build 2220).
No, the recall does not require immediate stop use. The software may still function but could produce inaccurate measurements.
The official recall notice does not specify a software update process or timeline. Contact Ashvins for guidance on resolving the issue.
No, only Ashvins variant HEYEX 2 and HEYEX PACS systems with the specific software versions mentioned are affected.
We’ve drafted a message you can send Ashvins to request your refund or repair — edit it as you like.
Subject: Recall Z-2673-2025 — Ashvins Ashvins Hello, I own a Ashvins that is covered by recall Z-2673-2025 from Ashvins. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
