Philips recalls CT 5300 scanners with software versions 4.5, 5.0, and 5.1 due to potential tube heat exchanger detachment causing damage. Affected units have specific serial numbers and model numbers.
If the screws of tube heat exchanger on the rotating scanner are not tightened well after replacing. This component may become detached and make contact with other components located within the Incisive CT systems during rotation. Other components could be damaged due to the contact with the tube heat exchanger.
Philips is recalling CT 5300 medical scanners with software versions 4.5, 5.0, and 5.1. If the tube heat exchanger screws aren't tightened properly after replacement, it could detach and damage other components during operation.
The tube heat exchanger may become detached if screws aren't tightened properly after replacement. This could cause contact with other components during scanner rotation, leading to potential damage to the CT system.
Medical facilities using Philips CT 5300 scanners with the specified software versions are most at risk. Patients and staff could face equipment damage if the issue occurs.
Check for model number 728285 and serial numbers 35071, 800001-800004. The software versions 4.5, 5.0, and 5.1 are also affected.
Verify the software version on your CT 5300 scanner to see if it is 4.5, 5.0, or 5.1.
Ensure the screws securing the tube heat exchanger are tightened properly after any replacement.
Software versions 4.5, 5.0, and 5.1 are affected.
Check for model number 728285 and serial numbers 35071, 800001-800004.
Ensure the tube heat exchanger screws are tightened properly after replacement to prevent detachment.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0882-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-0882-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
