Securitas Healthcare recalls Arial 900 MHz Call Stations with firmware 1.6.3 sold between Jan 2023 and June 2024 due to potential failure to alert about low battery levels before failure.
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
Securitas Healthcare is recalling Arial 900 MHz Call Stations with firmware version 1.6.3 that may not send low battery alerts to the emergency system. This could mean users don't know when the device stops working, which is critical for emergency situations.
The firmware issue may prevent the Call Station from sending low battery alerts to the Arial Wireless Emergency Call System. This means users might not be notified when the battery is low, potentially leading to the device failing without warning.
Users of Arial 900 MHz Call Stations with firmware version 1.6.3 sold between January 1, 2023 and June 26, 2024. Most at risk are people who rely on these devices for emergency calls.
Check for the model number CSK200-900 and firmware version 1.6.3. Units sold between January 1, 2023 and June 26, 2024 are affected. Serial numbers and UDI-DI codes are listed in the recall notice.
Look for the model number CSK200-900 and firmware version 1.6.3 on your device.
Reach out to Securitas Healthcare for guidance on next steps if your device is affected.
Securitas Healthcare has identified a firmware issue that may prevent the Call Station from sending low battery alerts to the emergency system.
Check for model number CSK200-900 and firmware version 1.6.3. Devices sold between January 1, 2023 and June 26, 2024 are affected.
No action is needed if your device does not match the affected model, firmware version, or sale date.
We’ve drafted a message you can send Securitas Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-1031-2026 — Securitas Healthcare Securitas Healthcare Hello, I own a Securitas Healthcare that is covered by recall Z-1031-2026 from Securitas Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
