Sysmex recalls TS-10/TS-10H tube sorters with specific serial numbers due to risk of unintended lift drop. Affected units run software versions 00-17. Contact Sysmex for remedy.
Under specific conditions, the lift's electromagnetic holding force may disengage unexpectedly, allowing unintended downward movement of the lift.
Sysmex is recalling certain TS-10/TS-10H tube sorters that could unexpectedly drop the lift, potentially causing injury. This recall affects lab equipment used for sorting sample tubes.
The lift's electromagnetic holding force might disengage unexpectedly under specific conditions, causing the lift to move downward without warning. This could lead to injury if samples or equipment fall during operation.
Lab technicians and medical facilities using the TS-10/TS-10H tube sorters with specific serial numbers and software versions 00-17 are most at risk. The recall applies to devices sold in the U.S. with the listed serial numbers.
Check if your TS-10/TS-10H tube sorter has a serial number from the list provided in the recall notice. The device runs software versions 00 through 17 and is used for sorting barcoded sample tubes.
Verify your device's serial number against the list of affected units provided in the recall notice.
Reach out to Sysmex America, Inc. for instructions on how to fix or replace the device.
Software versions 00 through 17 are affected.
Check if your TS-10/TS-10H tube sorter has a serial number from the list provided in the recall notice.
Contact Sysmex America, Inc. for instructions on how to fix or replace the device.
We’ve drafted a message you can send Sysmex to request your refund or repair — edit it as you like.
Subject: Recall Z-1136-2026 — Sysmex Sysmex Hello, I own a Sysmex that is covered by recall Z-1136-2026 from Sysmex. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
