WHILL Model F wheelchairs with software versions before HMI: 2.23 and MC: 1.05 have a cyber vulnerability found by CISA VDP. Owners should check their software versions and contact WHILL for updates.
Cyber vulnerability of BLE communication was found by CISA VDP program.
WHILL is recalling indoor/outdoor foldable wheelchairs with software versions before HMI: 2.23 and MC: 1.05 due to a cyber vulnerability identified by CISA. This could allow unauthorized access to the device's communication systems.
The vulnerability allows unauthorized communication between the wheelchair and other devices via Bluetooth Low Energy (BLE). While this could potentially lead to unauthorized access, it does not cause physical harm under normal use conditions.
Users of WHILL Model F wheelchairs with software versions before HMI: 2.23 and MC: 1.05 are affected. The risk is low as this is a cyber vulnerability, not a physical hazard.
Check if your WHILL Model F wheelchair has software versions before HMI: 2.23 and MC: 1.05. Serial numbers listed in the recall include FB1203U2610192 and other numbers starting with FB1203U.
Verify your wheelchair's software version by checking the device settings or manual. Versions before HMI: 2.23 and MC: 1.05 are affected.
Reach out to WHILL directly for software updates or other assistance to address the vulnerability.
If your WHILL Model F wheelchair has software versions before HMI: 2.23 and MC: 1.05, it is at risk of the cyber vulnerability.
Contact WHILL directly for software updates to address the vulnerability.
The vulnerability is a cyber issue and does not cause physical harm under normal use conditions.
We’ve drafted a message you can send WHILL to request your refund or repair — edit it as you like.
Subject: Recall Z-1827-2026 — WHILL WHILL Hello, I own a WHILL that is covered by recall Z-1827-2026 from WHILL. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
