Trividia Health recalls owner booklets and instructions for blood glucose meters that don't clearly explain how to handle E-5 error codes, which could delay medical treatment for high blood sugar levels.
The system labeling (user manual and online labeling) did not provide adequate directions for lay users to act on the E-5 error code. The error code description and recommended actions for the E-5 error code in the labeling do not: (a) clearly emphasize that an E-5 error code could represent a very high blood glucose level, and (b) prominently convey the appropriate immediate actions, such as contacting a healthcare professional. This could lead to a delay in treatment if the user does not seek medical attention immediately when receiving an E-5 error code and experiencing symptoms of high glucose.
Trividia Health is recalling owner booklets and instructions for use that come with certain blood glucose meters. These materials don't clearly explain what to do when the device shows an E-5 error code, which could mean very high blood sugar levels and require immediate medical attention.
The owner booklets and instructions don't clearly state that an E-5 error code indicates very high blood glucose levels or provide immediate steps to take, such as contacting a healthcare professional. This could delay critical medical treatment if the user experiences symptoms of high blood sugar.
People who own or use the recalled blood glucose meters with the listed owner booklets or instructions. Those with diabetes who rely on these devices for monitoring blood sugar are most at risk if they don't understand the E-5 error code.
Check if your blood glucose meter has a model number starting with REA4001-01 through REA4H01-43 or similar codes listed in the recall. The owner booklets or instructions are versions 51 and earlier with revisions like REA4TVH03 Rev 57 or REA4UKT03 Rev 55.
If your blood glucose meter shows an E-5 error code, it may indicate very high blood glucose levels that require immediate medical attention.
If you experience symptoms of high blood sugar after seeing an E-5 error code, contact a healthcare professional immediately.
The recall affects blood glucose meters with model numbers starting with REA4001-01 through REA4H01-43, including specific kits sold at stores like Walgreens, CVS, and others.
No action is needed if you don't encounter an E-5 error code. The recall only applies to the owner booklets and instructions that don't clearly explain how to handle this specific error.
The recalled owner booklets have model numbers like REA4TVH03 Rev 57 or REA4UKT03 Rev 55 and were issued before the current revision.
We’ve drafted a message you can send Trividia Health to request your refund or repair — edit it as you like.
Subject: Recall Z-1547-2026 — Trividia Health Trividia Health Hello, I own a Trividia Health that is covered by recall Z-1547-2026 from Trividia Health. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
