Philips recalls Spectral CT on Rails model 728334 with software issues that may cause gantry to stay at scan position after pressing Go. Affected units have specific serial numbers and software versions.
Philips has identified three software issues: 1. During a continuous CT (CCT) scan, there is the potential that the Gantry could remain at the current scan position after pressing Go. 2. Potential where the message of Previous Surview Exists Select Previous Surview? <Yes> or <No> should display but does not appear. 3. After performing Surview and planning the Brain Helical acquisition by setting Brain Area DoseRight Index to increase the dose, there is the potential that the Define Head Area option in the context menu is grayed out.
Philips is recalling Spectral CT on Rails machines with model number 728334 due to three software issues that could cause the gantry to remain at a scan position after pressing Go, or missing messages during scans. This could lead to incomplete scans or errors in brain imaging procedures.
The software issues could cause the gantry to stay at a scan position after pressing Go, leading to incomplete scans. Missing messages during scans might cause users to skip critical steps, and grayed-out options could prevent proper dose adjustments for brain imaging.
Medical facilities using Philips Spectral CT on Rails with model number 728334 and software version 5.1.X are affected. Staff performing CT scans are most at risk of incomplete procedures or imaging errors.
Check for model number 728334, software version 5.1.X, and serial numbers 1005, 1006, or 1007 on the device. The UDI codes include specific sequences like (01)00884838103627(21)1005.
Verify the software version is 5.1.X on the Philips Spectral CT on Rails device.
Confirm the serial numbers match 1005, 1006, or 1007 for affected units.
Philips identified three software issues that could cause the gantry to remain at a scan position after pressing Go, missing critical messages during scans, or grayed-out options for dose adjustments.
Check for model number 728334, software version 5.1.X, and serial numbers 1005, 1006, or 1007 on the device. The UDI codes include specific sequences like (01)00884838103627(21)1005.
No immediate stop is required; the recall involves software fixes that can be applied without stopping use.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1825-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1825-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
