Philips recalls Allura Xper FD10 systems with HDDs that may degrade after 6 years, potentially causing imaging failures or motorized movement loss. Affected models include FD10, FD20 series with specific serial numbers.
It was identified that HDDs used in the PCs of Azurion and Allura systems may show a decrease in performance as they age, particularly beyond six years of service. Issues with an HDD may, depending on the specific system PC in which the affected HDD is installed, result in loss of imaging functionality. Additionally, in Allura systems, this may lead to loss of motorized movement, or loss of data. In some cases, a system restart may temporarily restore functionality.
Philips is recalling certain Allura Xper FD10 and FD20 medical imaging systems because the hard drives used in their computers may degrade after six years of service. This could lead to imaging system failures or loss of motorized movement. The issue is not immediately dangerous but may require system restarts to temporarily fix.
Hard drives in the system's computer may degrade after six years of use, potentially causing imaging system failures or loss of motorized movement. The issue does not pose an immediate safety risk but could disrupt imaging operations.
Medical imaging professionals who own or use the affected Allura Xper FD10 or FD20 systems with specific serial numbers listed in the recall. Patients using these systems are not at direct risk from the hardware issue.
Check if your system has a serial number matching the list provided in the recall. The affected systems include specific FD10 and FD20 models with serial numbers starting with (01)0088483805... or similar patterns.
The recall includes specific serial numbers for FD10 and FD20 models. If your system matches, contact Philips for further instructions.
Philips will provide guidance on whether a system restart or other actions are needed to address the potential issue.
No, the issue is limited to the system's internal hardware and does not pose a direct risk to patients.
Compare your system's serial number with the list provided in the recall. Affected systems have serial numbers starting with (01)0088483805... or similar patterns.
Yes, the recall notes that system restarts may temporarily resolve the issue, but the hard drive degradation could persist.
We’ve drafted a message you can send Philips Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-2259-2026 — Philips Medical Systems Philips Medical Systems Hello, I own a Philips Medical Systems that is covered by recall Z-2259-2026 from Philips Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
