Lutron recalls custom-made Serena and Sivoia QS Triathlon roller shades with model numbers starting QSFRJ-S2A13 or SYRJ-S2A13 that can fall from brackets, posing an impact hazard. Consumers should contact Lutron for free repair kits or replacements.
The window shades can become dislodged from their brackets and fall, posing an impact hazard.
Lutron is recalling custom roller shades that can become dislodged and fall, creating a risk of impact injury. This affects shades with specific model numbers and date codes, and consumers must contact Lutron for a free repair kit or replacement.
The roller shades can become dislodged from their brackets and fall, potentially causing injury if they strike a person or object. This hazard occurs because the shades are not securely attached in all installation scenarios.
Homeowners with custom-ordered Serena or Sivoia QS Triathlon roller shades installed on windows or doors are most at risk. Those with battery-operated shades controlled by a Lutron remote are also affected.
Check for model numbers starting with QSFRJ-S2A13 or SYRJ-S2A13 on a white label near the battery rail or fabric head rail. Affected shades also have date codes like W45 or Y46, where Y46 means the week ending November 13, 2015.
Reach out to Lutron immediately to get instructions for inspecting your roller shades and receive a free repair kit to prevent the shades from falling.
If your recalled shades are installed on doors, contact Lutron to receive a free replacement shade.
Consumers should contact Lutron immediately for instructions on inspecting their roller shades and to receive a free repair kit to prevent the shade from falling. Consumers with recalled roller shades installed on doors should contact Lutron to receive a free replacement shade.
The affected model numbers start with QSFRJ-S2A13 or SYRJ-S2A13, printed on a white label near the battery rail or fabric head rail.
Look for date codes like W45 or Y46 on the white label; Y46 corresponds to the week ending November 13, 2015.
No, only shades installed on doors require a replacement shade; others need a repair kit to prevent falling.
We’ve drafted a message you can send Lutron to request your refund or repair — edit it as you like.
Subject: Recall 6642 — Lutron Roller Shades Hello, I own a Roller Shades that is covered by recall 6642 from Lutron. The official recall notice states: Consumers should contact Lutron immediately for instructions on inspecting their roller shades and to receive a free repair kit to prevent the shade from falling. Consumers with recalled roller shades installed on doors should contact Lutron to receive a free replacement shade. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
