Gamewell-FCI recalls ILI-MB-E3 and ILI-S-E3 fire alarm panels that may fail to detect fires, smoke or CO if configured with certain detectors. Consumers must contact distributor for free repair or firmware upgrade.
When configured in a certain way, the panels can become non-responsive and connected detectors in the area can fail to detect and respond to an alarm.
Gamewell-FCI is recalling specific fire alarm panels that can stop working if configured with certain detectors. This means the system might not detect fires, smoke, or carbon monoxide in affected buildings.
If the fire alarm panel is set up with at least two specific types of detectors in the same polling group, it may stop working and fail to alert during a fire, smoke, or carbon monoxide event. This could leave buildings without proper fire detection.
Commercial building owners and fire safety managers who installed ILI-MB-E3 or ILI-S-E3 panels. Those with detectors configured in specific combinations (Acclimate, 4-Warn, Photo/CO, iFAAST) are most at risk.
Check if your building has Gamewell-FCI fire alarm panels labeled ILI-MB-E3 or ILI-S-E3. The issue occurs only if the panel is configured with at least two of these detectors: Acclimate, 4-Warn, Photo/CO, or iFAAST in the same FlashScan group.
Reach out to the distributor for a free repair or firmware upgrade to fix the configuration issue.
Consumers should immediately contact the distributor to obtain the free repair, a firmware upgrade.
The issue occurs if the panel is configured with at least two of these detectors: Acclimate, 4-Warn, Photo/CO, or iFAAST in the same FlashScan polling group.
No, only the ILI-MB-E3 and ILI-S-E3 models, and only when configured with specific detector combinations.
Check if your panel is labeled ILI-MB-E3 or ILI-S-E3 and if it's configured with at least two of the detectors: Acclimate, 4-Warn, Photo/CO, or iFAAST in the same FlashScan group.
We’ve drafted a message you can send Gamewell-FCI to request your refund or repair — edit it as you like.
Subject: Recall 6692 — Gamewell-FCI Gamewell-FCI fire alarm panels (ILI-MB-E3 and ILI-S-E3) Hello, I own a Gamewell-FCI fire alarm panels (ILI-MB-E3 and ILI-S-E3) that is covered by recall 6692 from Gamewell-FCI. The official recall notice states: Consumers should immediately contact the distributor to obtain the free repair, a firmware upgrade. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
