Simplex 4100U-NXP fire alarm panels with software revision 14.01 may fail to send fire alerts to monitoring centers. Affected units require a free software update from SimplexGrinnell.
The recalled fire alarm control panels can fail to send a signal to alert monitoring centers in the event of a fire.
Simplex Fire Alarm Control Panels with software revision 14.01 are being recalled because they can fail to send fire alerts to monitoring centers. This means fire alarms might not work properly if a fire occurs, potentially delaying emergency response.
The panels can fail to send signals to monitoring centers during a fire, meaning fire alarms might not trigger emergency response systems. This could delay critical fire response if a fire occurs and the system isn't properly alerted.
Building managers who own or use Simplex 4100U-NXP fire alarm panels with software revision 14.01 are most at risk. These panels are typically installed in commercial buildings with fire monitoring services.
Check for the Simplex 4100U-NXP panel with "Fire Control" on the front. Press the "Menu" key, select "Show Software Revision Level," and press "Enter" to confirm software revision 14.01.
Building managers should contact SimplexGrinnell for a free software upgrade to fix the issue.
Building managers should contact SimplexGrinnell for a free software upgrade. SimplexGrinnell is contacting its customers directly.
Press the "Menu" key on the panel, select "Show Software Revision Level," and press "Enter" to check for software revision 14.01.
Contact SimplexGrinnell directly for a free software upgrade to resolve the issue.
The recall states the panels can fail to send fire alerts, which may delay emergency response, but does not specify a risk of serious injury in normal use.
We’ve drafted a message you can send Simplex to request your refund or repair — edit it as you like.
Subject: Recall 832 — Simplex Simplex Fire Alarm Control Panel Hello, I own a Simplex Fire Alarm Control Panel that is covered by recall 832 from Simplex. The official recall notice states: Building managers should contact SimplexGrinnell for a free software upgrade. SimplexGrinnell is contacting its customers directly. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
