Super Jumper Recalls Trampolines Due to Fall and Injury Hazards

What was recalled

If you have a trampoline in your backyard that features the "Super Jumper" brand name, it is important to pause and check its specific configuration against the details of this safety notice. The Consumer Product Safety Commission (CPSC) issued a recall on August 1, 2019, affecting a specific range of products manufactured by Super Jumper. This recall does not cover every trampoline ever sold under this brand, but rather targets particular models that were sold without essential reinforcement clamps. Specifically, the affected items include 14-foot trampolines, as well as both 14-foot and 16-foot combo trampolines that come with safety enclosures. The key identifier here is the absence of reinforcement clamps at the welded joints of the metal legs, which are critical for structural integrity.

To help you determine if your equipment falls into this category, look closely at the physical characteristics of the trampoline. The recalled units are distinct in their color scheme and branding. The mat itself is black, but it features the Super Jumper logo printed clearly in the center. The springs are gold-colored, providing a sharp contrast to the blue safety pad that covers them. These visual cues are helpful for identification, but the structural details are what truly matter for this recall. If you have a 14-foot model, check the number of legs; these units should have six metal legs. If you have a 16-foot combo trampoline with an enclosure, it should have eight metal legs. The lack of additional clamping hardware at the points where these metal legs meet is the primary reason these specific units were pulled from the market.

It is also worth noting that this recall was initiated after Super Jumper received 97 reports concerning the failure of welds on the metal railings, which are essentially the legs of the trampoline. While only four consumers reported minor injuries, the volume of failure reports warranted immediate action. The products affected were sold at various retail locations across the United States prior to August 1, 2019. If you purchased your trampoline second-hand, it is still relevant to this recall if it matches the description above. The goal of identifying these specific models is to ensure that families who may have missed earlier notifications can still take advantage of the free repair kit offered by the manufacturer. By understanding exactly which products are involved, you can avoid unnecessary worry if your trampoline has the necessary clamps or needs immediate attention if it does not.

The hazard, explained

At first glance, a trampoline is designed to be a place of joy and energetic play, but the structural integrity of its frame is what keeps that experience safe. In this specific recall, the core issue lies in the metal railings—specifically the legs that support the entire structure. These legs are not solid, seamless pieces of steel; they are constructed from multiple sections joined together by welds. A weld is essentially a fusion point where two pieces of metal are melted and fused into one. However, under the intense and repetitive stress of jumping, these welded joints can become weak points over time.

The mechanism of failure here is critical to understand. When a jumper lands on the mat, the force travels down through the springs and into the frame. This creates significant tension and shear stress on the legs. If the welds on the metal railings fail, they no longer hold the structural components together securely. The leg can detach or collapse under this load. This is not necessarily a sudden shattering like glass; it can be a gradual weakening that leads to a catastrophic failure during use. When the weld breaks, the leg loses its ability to bear weight, causing the entire trampoline frame to become unstable.

How does this lead to injury? The most immediate danger is a fall. When a support leg fails while someone is in mid-air or landing, the trampoline can tilt, collapse, or shift unexpectedly. This sudden loss of balance often results in the jumper falling onto the hard ground, the frame itself, or the springs. Even if the person does not hit the ground with full force, the abrupt stop can cause sprains, fractures, or joint injuries. The CPSC data highlights that this is not a theoretical risk; Super Jumper has received 97 reports of these specific welds breaking on their metal railings.

While the reported incidents in this recall involve four consumers with minor injuries, the potential for more severe harm is real. Falls from height or onto hard surfaces can lead to concussions, broken bones, or lacerations. The hazard is particularly insidious because the failure might not be visible until it is too late. The welds may look intact on the surface but have lost their internal strength due to metal fatigue or manufacturing defects. This is why the issue is classified as a fall and injury hazard: the primary danger comes from the structural collapse leading to an uncontrolled descent, rather than a direct impact with a sharp object.

Understanding this physical process helps clarify why simply looking at the trampoline might not be enough to ensure safety. The problem is internal to the joint, hidden from plain sight until the metal fractures. This is why the remedy involves reinforcement clamps. These clamps are designed to bypass the weak weld by applying external pressure and support around the joint, effectively strengthening the connection and preventing the leg from failing under stress. By addressing the root cause—the weak weld—you restore the structural stability needed to prevent falls.

Who is most at risk

When we talk about who is most vulnerable in this specific recall, the answer lies in both the physical mechanics of the product and the typical users of trampolines. The Super Jumper 14-foot and 16-foot combo trampolines with enclosures were designed primarily for backyard recreation, meaning the people most at risk are individuals who actively jump on these structures. This includes children and teenagers, who are the primary demographic for this type of equipment. However, the specific hazard here—the failure of welds on the metal railings—creates a unique danger that extends beyond typical trampoline accidents like sprains or fractures from landing incorrectly.

The core risk factor is structural integrity. Because the defect involves the welding points on the legs (the metal railings), the entire support system can suddenly give way. When these welds fail, the railing does not just bend; it can collapse entirely. This means that anyone standing on or near the base of the trampoline when the failure occurs is at immediate risk of being crushed by the falling frame or struck by sharp, broken metal components. While children are often the most frequent users, adults and elderly family members who may assist with setup, maintenance, or supervision are also at significant risk if they are close to the unit when a weld snaps under stress.

Furthermore, the nature of the reported injuries suggests that the danger is not limited to high-impact falls from height. The recall notes 97 reports of broken welds resulting in four minor injuries. While "minor" might sound reassuring, it indicates that the current failure mode has not yet resulted in catastrophic harm, but this does not mean the risk is low. A sudden collapse can cause bruises, cuts, or pinched fingers from the heavy metal parts falling together. For older adults with less bone density or balance, even a minor impact from a collapsing frame can lead to more serious complications than it might for a younger person.

It is also important to consider those who have not yet started using the trampoline but own it. If you have purchased one of these models and stored it in a garage or shed, you are not at immediate risk of injury from jumping. However, if the unit is stored in a way that allows access by curious children or pets, there is a secondary risk of them attempting to use it without proper supervision or safety gear. The lack of reinforcement clamps means the structure is inherently weaker than advertised, so any unauthorized use poses a severe hazard. Therefore, the people most at risk are anyone who comes into physical contact with the jumping surface or the base frame while the product is in its unmodified state.

• Active Users: Children and adults jumping on the mat when a leg weld fails may be struck by falling parts or trapped under the collapsed frame.
• Supervisors and Caregivers: Adults who are nearby to watch children jump are at risk if they stand too close to the base during a structural failure.
• Maintenance Personnel: Individuals attempting to assemble or repair the trampoline before receiving the recall kit are handling stressed, potentially failing welds.

How to tell if you have the recalled item

Before you take any action or contact customer service, the most critical step is confirming whether your specific trampoline is part of this recall. Because Super Jumper sells various models and sizes, it can be easy to mix up a safe unit with a hazardous one. The CPSC has provided very distinct visual and structural details that act as your checklist. If you are unsure, do not guess; use these specific identifiers to verify your product against the recall list.

First, look at the trampoline mat itself. You need to find the brand logo printed directly on the center of the jumping surface. It must clearly say "Super Jumper." Next, examine the overall color scheme and components. The recalled units have a very specific aesthetic: the jumping mat is black, the springs are gold in color, and the safety pad that covers the springs is blue. If your trampoline has different colored springs or a differently colored safety pad, it may not be part of this specific recall batch.

The size and leg count are also key identifiers. This recall specifically targets 14-foot trampolines and 14-foot or 16-foot combo trampolines that include enclosures. You can tell the difference by counting the metal legs supporting the frame. The 14-foot models will have exactly six metal legs. If you have a larger 16-foot combo model, it will have eight metal legs. Crucially, these recalled units were sold without reinforcement clamps. If your trampoline already has clamp-like hardware securing the welded joints of the railings, it likely has the fix installed and is not part of this recall.

Finally, inspect the metal railings carefully. The hazard lies in the welds on these legs. While you cannot see the internal quality of the weld without professional tools, knowing that your unit matches the description above means you should assume the welds are the weak point until proven otherwise. If your trampoline matches all these criteria—Super Jumper logo, black mat, gold springs, blue pad, and either six legs (14-foot) or eight legs (16-foot combo)—it is one of the recalled units. Do not wait for a visible crack to form; the risk is that the welds can fail suddenly during use.

If you are still unsure after checking these details, do not attempt to use the trampoline. Instead, take clear photos of the logo, the springs, the safety pad, and the leg count. These visuals will help Super Jumper’s support team quickly confirm your status when you contact them. Remember, it is always better to be cautious with equipment that involves fall hazards. Once you have identified your product using these steps, move on to the remedy process immediately.

What to do — step by step

Your refund, repair, or replacement options

If you have determined that you own one of the recalled Super Jumper trampolines, your first and most critical step is to stop using the equipment immediately. However, once safety is secured, the good news is that the remedy for this specific recall is straightforward and designed to be accessible without significant cost or hassle to you. The Consumer Product Safety Commission (CPSC) has coordinated with Super Jumper to provide a free repair kit to all affected consumers. This means you are not required to purchase a new trampoline, nor do you need to pay for shipping or parts to resolve the safety issue. The company has committed to covering these expenses entirely as part of their obligation to correct the defect.

The specific remedy provided is a set of reinforcement clamps. These are not just generic hardware pieces; they are engineered components designed specifically to clamp around the trampolines' welded joints. The purpose of this repair kit is to address the core hazard identified in the recall: the potential for welds on the metal railings (legs) to fail under normal use. By installing these clamps, you are essentially reinforcing the structural integrity of the legs, preventing the kind of breakage that has led to fall and injury incidents. This approach is often preferred over full replacement for large items like trampolines because it allows you to keep a product you may be attached to or have already set up, while completely eliminating the safety risk.

To obtain your free repair kit, you will need to reach out to Super Jumper directly through one of their dedicated recall channels. The company has established multiple ways for you to connect with them, ensuring that you can choose the method that is most convenient for you. You can call their toll-free number at 866-757-3636. When you call, please note that customer service is available from 9 a.m. to 5 p.m. Pacific Time, Monday through Friday. If you prefer written communication or need more time to formulate your request, you can send an email to recall@superjumperinc.com. Alternatively, you may visit their website at www.superjumperinc.com and click on the “Recall” link for detailed information and instructions on how to proceed. There is no mention of a mandatory mail-in form in the official facts, so these direct contact methods are your primary avenues for resolution.

When you contact Super Jumper, be prepared to provide details that confirm your unit is part of this specific recall batch. While the recall notice does not specify an exact serial number format, it does describe the physical characteristics of the affected models. You should have information ready regarding whether you own a 14-foot trampoline or a 14-foot and 16-foot combo trampoline with enclosures sold without reinforcement clamps. It is also helpful to confirm that your unit has the Super Jumper logo printed on the center of the mat, along with the distinctive black mat, gold springs, and blue pad covering the springs. Providing these details will help the customer service team quickly identify your product and expedite the shipment of your free repair kit.

Once you have received the kit, installation will be necessary to fully mitigate the hazard. Although the specific technical instructions for tightening the clamps are not detailed in the recall summary, the goal is to ensure the metal railings are securely reinforced. If you encounter any difficulties during the process or if the kit does not resolve the issue, do not hesitate to contact Super Jumper again using the same channels. The company’s commitment to this remedy includes ongoing support to ensure your safety concerns are fully addressed. Remember, ignoring this recall is not an option given the 97 reported incidents of weld failure and four documented injuries, but taking advantage of this free repair program is a simple, effective way to protect your family while maintaining your investment in outdoor play.

What can happen if you ignore it

It is completely understandable why you might hesitate to stop using a large piece of outdoor equipment like a trampoline. These items represent a significant investment of time and money, and they are often the centerpiece of family fun and neighborhood gatherings. The temptation to simply wait out the recall or hope that the issue resolves itself is strong, especially if your unit looks fine on the surface. However, ignoring this specific recall carries serious, tangible risks that go far beyond mere inconvenience. The core problem here is not a superficial cosmetic flaw or a missing bolt; it is a fundamental structural failure point in the very skeleton of the trampoline.

The hazard identified by the CPSC involves the welds on the metal railings and legs. Welds are essentially the fused joints that hold the heavy steel frame together under immense tension. When these welds fail, they do not typically bend or sag gently; they snap. Because trampolines rely on the continuous integrity of their frame to distribute weight and absorb shock, a sudden break in one leg can cause an immediate and catastrophic loss of stability. If you continue to use the equipment while knowing the defect exists, you are gambling with the structural integrity of every jump. The metal railings are not just supports; they are critical load-bearing components that keep the trampoline upright and level.

We must look at the reality of what has already happened to others to understand the potential outcome. Super Jumper has received 97 reports of these specific welds breaking. While only four consumers have reported minor injuries so far, this number does not reflect the total number of failures—many may have resulted in property damage or close calls without physical harm. More importantly, a "minor injury" is often the best-case scenario when a large metal frame collapses under the dynamic force of a jumping child. The risk escalates significantly with every use. A weld that holds for one week might fail on the next day, especially during vigorous play or in high winds.

If you ignore the recall, you are essentially allowing a time bomb to remain in your backyard. The consequences of continued use can range from the trampoline tipping over entirely, potentially crushing objects or people nearby, to sharp, broken metal components becoming exposed hazards on the ground. Furthermore, if an injury does occur because you chose not to act despite knowing about the defect, it could complicate any future insurance claims or legal recourse. The remedy offered—a free repair kit with reinforcement clamps—is designed specifically to address this weakness. By taking action, you transform a dangerous piece of equipment back into a safe one. By ignoring it, you leave your family exposed to a known and preventable mechanical failure that could lead to severe physical harm.

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