What was recalled
The Consumer Product Safety Commission has issued a recall affecting the Lomi Roll-On Waxing Kits, specifically those manufactured and distributed by Southern Telecom. This action targets a particular configuration of the product known as the "Lomi Roll-On Waxing Kit with Wax Cartridge & Wax Strips," identified by the model number LOMB2003PK. To help you determine if your device is part of this safety notice, it is important to understand exactly what this kit contains and how it is presented to consumers. The recalled boxed kits were comprehensive packages designed for at-home hair removal. Each unit included a handheld wax warmer, which served as the primary heating element, along with a dedicated wax cartridge to hold the product, a set of wax strips for application, a power cord necessary for operation, and a user’s manual providing initial setup guidance.
The physical appearance of the warmer is quite distinct, which should aid in identification. The device features a white and pink color scheme, with the "Lomi" logo prominently printed on the front face of the unit. This branding is not limited to the device itself; the Lomi logo also appears on the outside of the product packaging, making it visible even before you open the box for the first time. For definitive verification, you should inspect the bottom of the wax warmer. The model number LOMB2003PK is clearly printed there, alongside the Lomi logo. If your device matches this description and bears this specific model number, it falls under the scope of this recall.
While the provided recall facts do not specify the exact number of units sold or the precise geographic regions where they were distributed, the scope is defined by the product specifications rather than location. Southern Telecom has been working to identify affected consumers to ensure they receive the full refund offered as part of the remedy. The lack of specific sales volume data in the current report does not diminish the importance of verifying your unit. If you have a Lomi Roll-On Waxing Kit with model number LOMB2003PK, it is critical to treat this item as potentially hazardous until you have confirmed its status through the official channels provided by the manufacturer.
The decision to recall this specific model underscores the seriousness of the defect. Southern Telecom issued this recall on June 13, 2024, following reports that prompted immediate action. The focus is entirely on the LOMB2003PK variant because it contains the defective power cord component that can overheat. Other Lomi products or different model numbers may not be affected, but consumers should exercise caution and verify their specific model number against the official recall list. Do not rely on general assumptions about the brand; look strictly for the LOMB2003PK identifier on the bottom of your device to confirm whether it is included in this safety alert.
The hazard, explained
When you use the Lomi Roll-On Waxing Kit, you are relying on a small electrical device to heat wax to a specific temperature. The core issue with this particular recall is not that the warmer gets too hot in normal operation, but rather that its power cord can fail internally. Specifically, the internal wiring within the cord can overheat and eventually short-circuit. A short circuit occurs when an unintended path allows electrical current to flow directly, bypassing the normal resistance of the device. This sudden surge of electricity generates intense heat very quickly, far beyond what the plastic casing or the wax cartridge is designed to withstand.
This failure mode is particularly dangerous because it combines three distinct types of harm: fire, burns, and electrical shock. When the power cord shorts, the excessive heat can ignite nearby flammable materials. In the case of the recalled kits, this could mean the plastic body of the warmer melting or catching fire, or even igniting the wax strips or other items left on the same surface. The reports received by Southern Telecom confirm that this physical breakdown has already resulted in property damage, indicating that the heat generated was significant enough to harm surrounding objects.
Beyond the risk of fire, the immediate threat to your body is severe burns. Because the short circuit happens inside or near the power connection points, the heat can travel rapidly to the parts of the warmer you touch. If the device is plugged in and actively heating when this failure occurs, the exterior surfaces can become hot enough to cause second- or third-degree burns upon contact. The reports indicate that two consumers have already suffered burns, highlighting how quickly a malfunctioning electrical component can turn a beauty tool into a source of physical injury.
The risk of electrical shock is another critical factor. A short circuit in the power cord can compromise the insulation that normally keeps electricity contained within the wire. If this insulation fails or melts due to the heat, live electrical wires may become exposed. If you are touching the device with damp hands—a common scenario when using waxing kits near sinks or bathtubs—or if the device is placed on a conductive surface while faulty, you could become part of the electrical circuit. This can lead to painful shocks and, in rare but serious cases, more significant electrocution risks.
It is important to understand that these hazards are not always obvious before they occur. The power cord may look intact on the outside while the internal wires are fraying or degrading. This is why the CPSC emphasizes immediate cessation of use. You cannot visually inspect for internal overheating or insulation breakdown. The only way to ensure your safety is to assume that any unit with a potentially faulty cord is unsafe, regardless of whether it has shown visible signs of trouble yet.
Who is most at risk
The Lomi Roll-On Waxing Kit is primarily designed for personal grooming routines, meaning the people most immediately at risk are those who use it regularly for hair removal. Because this product involves heating wax to a liquid state and applying it directly to the skin, the inherent danger extends beyond simple electrical malfunctions to include thermal injuries. Any consumer who owns or has recently purchased the LOMB2003PK model is potentially exposed to the hazard, but certain groups face heightened vulnerability due to the nature of the device’s failure mode.
The most critical risk factor here is the potential for the power cord to overheat and short circuit. While the recall notes that two consumers have already suffered burns, the nature of an electrical short in a heating element creates unpredictable thermal events. Individuals who use the kit on sensitive areas, such as the bikini line, underarms, or legs, are at significant risk because their skin may be more delicate or recently exfoliated, making it more susceptible to severe burns from even brief contact with an overheated surface. Furthermore, users who are less experienced with waxing devices might leave the warmer plugged in for extended periods while multitasking, increasing the window of opportunity for a short circuit to occur before they notice any warning signs like unusual heat or smoke.
Certain demographics require extra caution. Young adults and teenagers, who may be new to at-home waxing procedures, might not recognize the early signs of electrical distress in a device they are using for the first time. They may also be more likely to place the warmer on unstable surfaces near flammable materials like towels or clothing, exacerbating the fire risk if the cord shorts out. Additionally, individuals living in older homes with outdated wiring systems might experience compounded risks; if their home’s electrical infrastructure is less robust, a short circuit in the Lomi warmer could potentially trigger broader electrical issues within the household.
Elderly users or those with reduced mobility should also be particularly vigilant. If the device were to malfunction and emit smoke or ignite, the physical ability to quickly unplug it or evacuate may be compromised. Moreover, because the recall involves a burn hazard, anyone with conditions that affect skin integrity or sensation, such as diabetes or peripheral neuropathy, might not feel the heat building up until damage is already done. Therefore, while the electrical hazard affects all users equally in terms of probability, the consequences are disproportionately severe for those with slower reaction times, reduced sensory feedback, or thinner, more fragile skin. If you fall into any of these categories, it is imperative to stop using the device immediately and follow the recall instructions without delay.
How to tell if you have the recalled item
Before you take any action or contact Southern Telecom, it is crucial to confirm that your specific device matches the recall details exactly. This Lomi Roll-On Waxing Kit with Wax Cartridge & Wax Strips was sold in boxed kits that included a handheld wax warmer, a wax cartridge, wax strips, a power cord, and a user's manual. The model number for this recalled product is LOMB2003PK. Because many wax warmers look similar on the outside, you need to check several specific points on the device to be certain you have the one subject to this recall.
Start by looking at the warmer itself. The device features a white and pink color scheme. You should see the Lomi logo printed clearly on the front of the unit. This is your first visual cue, but logos can be misleading if other brands use similar branding, so do not rely on the logo alone. Turn the warmer over to look at the bottom. Here, you will find two critical pieces of information: the Lomi logo and, more importantly, the model number. You are looking specifically for "LOMB2003PK." If the model number differs, your device may not be part of this specific recall action.
You should also examine the outside of the product packaging if you still have the original box. The Lomi logo is printed on the exterior of the packaging as well. While the box can provide confirmation, it is the physical unit and its bottom label that hold the definitive model number. If you no longer have the box, do not worry; the information on the warmer itself is sufficient for identification.
Since the recall was announced on June 13, 2024, and involves a specific power cord that can overheat, it is also worth noting that these kits were sold with a distinct set of components: the handheld warmer, wax cartridge, wax strips, and the power cord. If your kit is missing any of these items or has been modified, it might not be the exact recalled unit, but if you have the LOMB2003PK model, you must proceed with caution.
If you are unsure after checking the model number on the bottom of the warmer, you can visit https://southerntelecom.com/recall-2024-06-13/ or go to www.southerntelecom.com and click on “Recall: LOMB2003PK Roll-On Waxing Kit” at the top of the page. There, you can find additional details or contact Southern Telecom directly for confirmation. Your safety depends on accurate identification, so take your time to verify the model number before taking further steps.
What to do — step by step
If you own the recalled Lomi Roll-On Waxing Kit, your immediate priority is to eliminate the risk before it becomes a reality. The Consumer Product Safety Commission (CPSC) and Southern Telecom have identified a serious defect where the power cord can overheat or short-circuit. This is not a minor inconvenience; it is a direct path to fire, severe burns, or electrical shock. Therefore, the very first and most critical step you must take is to immediately stop using the device. Do not plug it in again under any circumstances, even if it appears to be working normally. The defect is inherent to the construction of the power cord, meaning normal operation does not indicate safety. Continuing to use the kit puts your home, your family, and yourself in unnecessary danger. Treat this product as if it were already on fire until you have completed the return process outlined below. Once you have unplugged the warmer from the wall outlet, do not simply place it back in a drawer or box for later. You must actively prepare it for identification by Southern Telecom to ensure you receive your full refund. Take a permanent marker and clearly write the word "Recalled" on the body of the wax warmer. This step is crucial because it distinguishes your unit from any non-recalled items and signals to the processing team that this specific device requires special handling due to its hazardous nature. Be sure the writing is legible and bold so there is no ambiguity about the item's status. After marking the device, you must make the power cord completely inert. Using a pair of wire cutters or strong scissors, carefully cut off the unplugged power cord near the base of the warmer. This physical severing ensures that the defective electrical component cannot be accidentally reconnected to a power source by anyone else who might handle the item in the future. It effectively "kills" the hazard at its source. Once the cord is cut and the device is marked, take a clear photograph of the warmer. Ensure the photo captures the "Recalled" writing and the model number, which is located on the bottom of the unit, to facilitate accurate processing. Finally, contact Southern Telecom to initiate your refund. You can reach them toll-free at 888-959-0944 between 8 a.m. and 5 p.m. ET, Monday through Friday. Alternatively, send an email to support@customersupport123.com or visit their recall page at https://southerntelecom.com/recall-2024-06-13/. When you contact them, provide the details of your purchase and upload the photo you took. Southern Telecom is offering a full refund for this defect. By following these steps precisely—stopping use, marking the device, cutting the cord, photographing it, and contacting support—you ensure your safety and secure your compensation without risking further injury or property damage.Your refund, repair, or replacement options
If you have determined that your Lomi Roll-On Waxing Kit is part of this recall, the good news is that Southern Telecom has established a straightforward and fully funded remedy to make things right. Because the issue involves serious safety risks like fire and electrical shock, there is no option for a simple repair or a replacement unit. The company’s chosen solution is a full refund. This approach prioritizes your immediate safety by removing the hazardous device from your home entirely, rather than attempting to fix a component that could potentially fail again. You do not need to pay for return shipping or incur any other costs to participate in this process.
To initiate your refund, you will need to contact Southern Telecom directly through one of their designated channels. You can reach their support team by calling their toll-free number at 888-959-0944. They are available to assist you from 8 a.m. to 5 p.m. ET, Monday through Friday. Alternatively, you may send an email to support@customersupport123.com for written correspondence. If you prefer to handle the process online, you can visit https://southerntelecom.com/recall-2024-06-13/ or go to www.southerntelecom.com and click on “Recall: LOMB2003PK Roll-On Waxing Kit” at the top of the page. These digital portals are designed to guide you through the necessary steps without confusion.
Before your refund is processed, Southern Telecom requires specific actions to ensure the recalled unit is properly accounted for and rendered unusable. You must first write the word "Recalled" clearly on the wax warmer using a permanent marker. This step helps identify the item as part of the safety campaign. Next, you need to unplug the warmer from the electrical outlet. Once it is safely disconnected, you are instructed to cut the unplugged power cord. This physical alteration ensures that the device cannot be used by anyone else, preventing further risk of overheating or short-circuiting. Finally, you will need to take a clear photo of these steps and submit it to Southern Telecom as part of your claim.
This procedure might seem more involved than a standard return, but it serves an important purpose. By cutting the cord and marking the device, you help prevent recalled hazardous products from re-entering the market or being used unknowingly by others. Once you have completed these steps and submitted the required photo, your refund will be issued in full. Please keep your confirmation of the submission for your records until the refund appears in your account. If you encounter any difficulties with the online portal or have questions about the process, do not hesitate to call their customer support line during business hours for personalized assistance.
What can happen if you ignore it
It is completely understandable that you might hesitate to throw away a product you just bought, especially one designed for self-care and relaxation. You may think the risk is minimal or that you are simply more careful than average. However, ignoring this recall is not a minor oversight; it is an invitation to serious physical danger. The core issue with the Lomi Roll-On Waxing Kit (model LOMB2003PK) is not a simple mechanical failure that might just stop working. It is an electrical fault where the power cord can overheat and short circuit. This is a dynamic, escalating hazard. When an electrical component begins to fail in this way, it does not stay static. The heat generated by a short circuit can intensify rapidly, turning a small spark into a sustained fire source within moments.
The consequences of continuing to use this device are not theoretical. According to the U.S. Consumer Product Safety Commission (CPSC), Southern Telecom has already received two confirmed reports of these exact failures. In both instances, the power cord overheated or short-circuited while in use. The results were immediate and painful for the consumers involved: both individuals suffered burns. This is not a case of a product that might malfunction years from now due to wear and tear; this is a defect present in the manufacturing that can trigger injury during normal operation. Beyond personal injury, one incident already resulted in property damage, indicating that the heat generated was sufficient to damage surrounding surfaces or materials, potentially starting a house fire.
Consider the environment in which you typically use a waxing kit. You are likely in a bathroom or bedroom, areas filled with flammable items such as towels, paper products, plastic containers, and hair products. A short-circuiting power cord does not warn you before it ignites. It can smolder inside the warmer’s housing or on the cord itself until it breaches the surface. If this happens while you are distracted—perhaps waiting for the wax to cool or preparing your skin—the fire can spread quickly in a domestic setting. The risk of electrical shock is also present, particularly if the insulation on the overheating cord degrades and exposes live wires that could come into contact with wet hands or water.
By ignoring this recall, you are gambling with your safety and your home against a known failure rate. The manufacturers have acknowledged the defect and offered a full refund as a remedy because they cannot guarantee the device will ever be safe to use again. Keeping the product means keeping a potential fire hazard in your home. It means risking second-degree burns or worse, not just for yourself, but potentially for family members or pets who might be nearby. The cost of replacing your waxing kit is far less than the cost of medical bills, property loss, or the trauma of a preventable accident. Please do not wait for another incident to occur before taking action.
Staying safe: broader tips
While this specific recall addresses a defect in the Lomi Roll-On Waxing Kit, the underlying hazard—electrical components overheating and causing burns or fires—is relevant to many household devices that generate heat. To protect your home and family from similar risks, it is essential to understand how to safely manage any device that uses high-wattage heating elements, such as hair styling tools, space heaters, irons, or other beauty appliances.
The first line of defense is proper electrical infrastructure. Many modern homes have older wiring that may not handle the surge of multiple high-amperage devices running simultaneously. Avoid plugging these hot devices into power strips or extension cords unless they are specifically rated for heavy-duty use. Power strips often lack the internal safety mechanisms to handle the sustained heat generated by wax warmers or curling irons, which can melt the plastic casing and ignite surrounding materials. Instead, plug these items directly into a wall outlet that is securely fitted and not loose. If an outlet feels warm to the touch or sparks when you plug something in, stop using it immediately and have an electrician inspect your home’s wiring.
Vigilance during use is equally critical. Never leave a heated device unattended while it is plugged in. The "burn" hazard mentioned in this recall can occur in seconds if a cord frays or a component fails while you are away from the room. Establish a strict rule: if you are leaving the house or going to bed, all heating devices must be unplugged and allowed to cool completely on a non-flammable surface, such as a ceramic tile counter or a metal tray, rather than on a wooden vanity or fabric-covered table. This prevents residual heat from igniting nearby towels, papers, or curtains.
Regular inspection of your own devices is another simple but powerful safety habit. Over time, power cords can become brittle, frayed, or damaged by being wrapped tightly around the device for storage. Make it a monthly routine to check the cords of your beauty tools and appliances for any signs of wear, exposed wires, or discoloration. If you notice any damage, discontinue use immediately. Furthermore, consider installing smoke detectors on every level of your home and testing them regularly. In the event of an electrical fire, these devices provide the crucial early warning needed to escape safely. By combining proper usage habits with routine maintenance and reliable safety equipment, you can significantly reduce the risk of household fires and injuries.
Finally, stay informed about product safety without waiting for a crisis. The U.S. Consumer Product Safety Commission (CPSC) maintains an extensive database of recalls. Subscribing to their alert notifications or checking their website periodically ensures that you are aware of new safety issues as they emerge. This proactive approach allows you to act quickly if a product you own is found to be defective, turning potential danger into a simple administrative task.