What was recalled
The U.S. Consumer Product Safety Commission (CPSC) has announced a significant expansion of a recall involving specific Lomi Waxing Kits distributed by Southern Telecom. This update, issued on June 25, 2026, addresses critical safety concerns that have prompted the company to broaden the scope of affected inventory. The recall specifically targets the Lomi Roll-On Waxing Kit with Wax Cartridge & Wax Strips. Consumers need to be aware that this is not a blanket recall of all Southern Telecom products or even all Lomi items, but rather a precise identification of certain models that contain defective components capable of causing severe harm.
To ensure you can accurately determine if your product is part of this specific recall, it is essential to look at the physical packaging and the device itself. The recalled boxed kits contained several distinct items: a handheld wax warmer, a compatible wax cartridge, individual wax strips for application, a power cord necessary for operation, and a user’s manual outlining how to use the device safely. Visually, these kits are packaged in boxes that feature the Lomi logo printed on the front. The warmer unit itself is white with pink accents, and the Lomi branding is also visible on the exterior of this handheld device. However, visual identification alone is not enough; you must verify the model number to confirm whether your kit is included in this safety alert.
The specific models subject to this recall are identified by the model numbers LOMB2003PK and LOMB2004PK. These alphanumeric codes are crucial because they distinguish the recalled units from other, potentially safe, variations of the product line. The model number is not printed on the front or sides of the warmer but is located on a label affixed to the bottom of the wax warmer unit. If you have one of these specific kits, you should check this label immediately. It is important to note that while the recall announcement details the product descriptions and hazard types in depth, the provided records do not specify the exact number of units sold or the precise geographic locations and dates where these items were purchased. Therefore, reliance on the model number and brand identification remains your primary method for verification.
Southern Telecom initiated this expanded recall after further investigation into the product's performance. The company is now asking consumers who possess these specific kits to take immediate action. Because the power cords in these particular units are prone to overheating, the risk of fire and electrical shock is real. By identifying the correct model numbers and understanding what the boxed kit contains, you can quickly assess your situation. If your warmer matches the description—white with pink accents, bearing the Lomi logo, and labeled with either LOMB2003PK or LOMB2004PK—it falls under this safety notice. Do not wait for further instructions to arrive in the mail; the recall is active, and the remedy requires you to stop using the device right away.
The hazard, explained
At the heart of this recall is a specific failure in the electrical system of the Lomi Roll-On Waxing Kit’s handheld warmer. According to the Consumer Product Safety Commission (CPSC), the primary issue lies within the power cord. Under normal circumstances, a power cord should remain cool to the touch and conduct electricity efficiently from the wall outlet to the device. However, in these recalled units, the power cord can overheat during operation. This overheating is not just an inconvenience; it is a sign that the internal wiring or insulation is failing to manage the electrical current correctly.
When a component like a power cord overheats significantly, it often leads to a short circuit. A short circuit occurs when electricity takes an unintended, low-resistance path, bypassing the normal controls of the device. In the context of a waxing kit, which is designed to generate and hold heat, this electrical fault can cause temperatures to spike rapidly beyond the device’s intended safety limits. The CPSC notes that this malfunction poses three distinct and serious risks: fire, burn, and electrical shock.
The risk of fire arises because the excessive heat generated by the short circuit can ignite nearby combustible materials. Since these kits are often used in bathrooms or bedrooms—spaces that may contain towels, paper products, curtains, or even hair—the potential for a small electrical spark to start a larger house fire is real and dangerous. Furthermore, the warmer itself becomes a severe burn hazard. If the heating element malfunctions due to the electrical fault, it can reach temperatures high enough to cause serious thermal burns to the user’s hands or arms upon contact. Unlike a standard hot water bottle that cools gradually, an electrically malfunctioning device may retain dangerous heat levels even after being unplugged, depending on the severity of the internal damage.
Additionally, there is a risk of electrical shock. If the insulation on the overheated power cord degrades or melts due to the excessive heat, the live electrical wires inside may become exposed. If a user touches this damaged cord while it is still connected to a power source, electricity can pass through their body to the ground. This can result in painful shocks, muscle contractions that prevent letting go of the device, and in rare but severe cases, cardiac arrest or death. The combination of these hazards makes the situation particularly urgent, as users are often handling the device with wet hands in humid environments, which can further increase conductivity and risk.
It is important to understand that this is not a matter of user error. The CPSC investigation indicates that the defect exists within the manufacturing or design of the power cord assembly itself. Therefore, no amount of careful handling will eliminate the risk if the unit remains in use. The physical breakdown of the electrical components creates a chain reaction: overheating leads to short circuits, which can lead to fire, burns, or electrocution. This is why immediate cessation of use is critical.
Who is most at risk
The primary group facing danger in this recall consists of anyone who currently owns or has recently purchased the Lomi Roll-On Waxing Kit with Wax Cartridge & Wax Strips, specifically those bearing model numbers LOMB2003PK and LOMB2004PK. These kits typically feature a distinctive white and pink handheld wax warmer with the Lomi logo printed on the front. If you have this device in your home, whether purchased directly from Southern Telecom or through third-party retailers, you are part of the affected population. The risk is not limited to professional salon settings; it extends to everyday consumers using these devices for personal at-home hair removal routines. Because the defect involves the power cord’s ability to overheat and short circuit, any individual who plugs in and operates this warmer is potentially exposed to the hazard.
While anyone using the device can be harmed, certain individuals face heightened vulnerability due to the nature of the incident types reported. The CPSC has identified risks of serious injury or death from fire, burn, and electrical shock hazards. For elderly users or those with limited mobility, the combination of electrical shock and potential burns presents a particularly severe threat. An electrical shock can cause involuntary muscle contractions that might prevent a person from letting go of the device or unplugging it quickly, prolonging exposure to both electricity and heat. Furthermore, if a fire starts in a room where an elderly individual is resting or sleeping, their reduced mobility may significantly delay escape, increasing the likelihood of smoke inhalation or severe thermal injury.
Children and pets are also at elevated risk, not necessarily because they operate the device, but because of its placement and physical characteristics. Wax warmers are often used in bathrooms or bedrooms, areas where children and animals frequently roam. A hot power cord or an overheating warmer left unattended can be touched by curious hands or paws, leading to immediate burn injuries. Additionally, if a short circuit occurs while a child is nearby, the risk of electrical contact with exposed wires after the device fails increases. The hazard is compounded by the fact that the defect may not be immediately visible; a cord can begin to overheat without obvious signs until it is too late, making passive exposure a real concern for those who share living spaces with the user.
Individuals with compromised immune systems or sensitive skin conditions should also consider their risk profile seriously. While the primary danger is acute (fire and shock), secondary injuries from burns can lead to severe infections, which are more dangerous for immunocompromised individuals. Therefore, the "who" in this recall is not just defined by ownership of the Lomi model, but by the physical vulnerability of the person or those around them to thermal and electrical trauma. If you fall into any of these high-risk categories, the urgency to remove the device from your home increases significantly.
How to tell if you have the recalled item
If you are unsure whether the waxing kit sitting in your bathroom cabinet or on a shelf is part of this specific recall, do not rely on memory or general appearance alone. Because Southern Telecom has expanded this recall to include additional models, visual cues can be tricky. The most reliable way to confirm your safety is to physically inspect the product for specific markings that are easy to miss if you are in a hurry. You need to look for three key pieces of information: the brand name, the model numbers, and the physical description of the warmer itself.
First, check the packaging and the device for the "Lomi" branding. The recalled kits are identified by the Lomi logo printed clearly on the front of the white and pink handheld wax warmer. You will also see this logo on the outside of the original product packaging. If your unit lacks this specific branding or looks significantly different in color scheme (for example, if it is entirely black or blue), it likely falls outside this specific recall scope, but you should still verify the model number to be absolutely certain.
The most critical step is locating the model number label. This label is not on the top or sides of the warmer; it is printed on a small sticker located on the bottom of the wax warmer unit. You will need to pick up the handheld warmer and flip it over to read this information. The recall specifically targets two model numbers: LOMB2003PK and LOMB2004PK. If your label matches either of these codes exactly, your product is included in this recall. Do not guess based on similar-looking SKUs; the suffix "PK" indicates the specific kit configuration that has been identified as hazardous.
To ensure you are looking at the correct product type, verify that you have a boxed kit that contains all of the following components: a handheld wax warmer, a wax cartridge, wax strips, a power cord, and a user's manual. The recalled items are roll-on warmers designed for hair removal. If you purchased this item recently or even some time ago, check your receipts or email confirmations to see if the description matches these details. Since the recall was announced on June 25, 2026, any unit purchased prior to this date with the correct model numbers is at risk. Take a moment to find that label on the bottom of your device now; it is the only way to know for sure if you need to proceed with the refund process.
What to do — step by step
If you own one of the recalled Lomi Roll-On Waxing Kits, the most important thing you can do right now is to stop using the device immediately. Please do not plug it in again, and do not attempt to use it for any other purpose. The risk here is serious: the power cord inside these specific units can overheat and short circuit, which creates a genuine danger of fire, burns, or electrical shock. Even if your unit has never gotten hot or acted strangely, the defect is inherent in the design of this batch, so treating it as unsafe is the only responsible choice. Your safety is far more valuable than the cost of the kit, so please put it aside out of reach of children and pets while you prepare to follow these steps. Next, you will need to initiate a full refund with Southern Telecom, the company standing behind this recall. This is not a repair situation; the remedy for this hazard is a complete financial return. To do this, you must contact Southern Telecom directly through their dedicated support channel. You can start the process by visiting https://support.customersupport123.com/hc/en-us/requests/new. When you submit your request, please be ready to provide details about your purchase if asked, though the primary goal here is to communicate that you are returning the item for a full refund. The company has set up this specific portal to handle these inquiries efficiently, so using it ensures your case is tracked correctly and you receive your money back without delay. Before you dispose of the product, there is one crucial safety step you must take: destroying the power cord. Because the cord itself is the source of the fire risk, simply throwing the box in the trash is not enough. You need to unplug the warmer’s electrical cord (if it is still plugged in) and then physically cut the cord in half. This ensures that no one else could accidentally pick up the discarded unit and plug it in. After you have cut the cord, take a clear photo of the destroyed product, making sure the image clearly shows the cut electrical cord. You will need to upload this photo to the same support link mentioned above as proof of destruction. This step protects both you and anyone else who might encounter the waste stream from potential harm. Once you have uploaded the photo and received confirmation that your refund is being processed, you can dispose of the remaining parts of the waxing kit in your regular household trash. The warmer body, wax cartridge, and strips are no longer hazardous once the power cord has been severed and removed. However, please do not donate, sell, or give these kits to friends or family members. By following these steps carefully—stopping use, requesting a refund via the official portal, destroying the cord with photographic proof, and then disposing of the rest—you are taking full control of the situation and ensuring that this dangerous product does not cause harm to you or anyone else.Your refund, repair, or replacement options
If you have determined that your Lomi Roll-On Waxing Kit is part of this recall, the good news is that Southern Telecom has provided a straightforward and generous remedy to ensure your safety and satisfaction. Unlike some recalls that require you to wait weeks for a technician to inspect the device or send it back at your own expense, this program allows you to receive a full refund directly from the manufacturer. This approach prioritizes your immediate financial protection while simultaneously removing the hazard from your home. It is important to understand that there is no option for repair or replacement with a new unit in this specific recall; the only available remedy is a complete refund. This is because the underlying issue—a power cord that can overheat and short circuit—is inherent to the design of the recalled units, making repair an ineffective long-term solution.
To initiate your refund, you must follow a specific, multi-step process designed to verify that the dangerous product has been safely destroyed before any money is returned. This procedure protects consumers from accidental reuse and ensures that the hazardous items do not re-enter the secondary market. First, you need to stop using the kit immediately if you haven’t already. Next, you must contact Southern Telecom through their dedicated support portal. You will need to visit https://support.customersupport123.com/hc/en-us/requests/new and submit a new request. When you fill out this form, be prepared to provide details about your purchase, as this helps them process your claim efficiently.
A critical part of the remedy involves the safe disposal of the recalled warmer. You are required to destroy the product yourself before submitting your photo evidence. To do this safely, unplug the electrical cord from the wall outlet and then cut the cord in half. This physical destruction ensures that the device can no longer be plugged in or used by anyone else. Once the cord is severed, you must take a clear photograph of the destroyed product, making sure to capture the cut electrical cord in the image. This photo serves as proof of compliance with the safety instructions and is mandatory for your refund to be approved.
After uploading your photo to the support link mentioned above, Southern Telecom will review your submission. Once they verify that the device has been properly destroyed, they will process your full refund. While the recall notice does not specify the exact timeline for when the funds will appear in your account, typical refund processing times can vary based on your payment method and bank. It is advisable to keep a copy of your support ticket confirmation and the photo you uploaded for your records. If you experience any difficulties with the online portal or have questions about the process, the contact information provided in the original recall announcement should be your next point of reference. By following these steps meticulously, you ensure that you are not only getting your money back but also contributing to public safety by permanently removing the fire hazard from circulation.
What can happen if you ignore it
When a recall involves the risk of fire and serious injury, the most critical step is immediate action. Ignoring this warning does not merely delay a refund; it keeps a genuine danger in your home. The Lomi Waxing Kits recalled by Southern Telecom have a specific flaw: the power cord can overheat and short circuit. This is not a minor malfunction that might just stop the device from working. It is an electrical failure that generates intense heat and can ignite nearby materials or cause an arc flash, leading to burns or electrocution.
The hazard described in this recall is twofold: fire and burn hazards, as well as electrical shock hazards. If you continue to use the recalled Lomi Roll-On Waxing Kit, you are essentially leaving a potential ignition source plugged into your wall outlet. A short circuit in the power cord can cause the cord itself to become extremely hot, potentially melting its insulation and sparking. This spark can ignite wax residue, clothing, towels, or other flammable materials nearby. The result could be a small kitchen or bathroom fire that spreads quickly, especially in spaces where people often have bare skin exposed or are wearing loose clothing.
Beyond the risk of fire, the electrical shock hazard is equally serious. A short circuit can compromise the insulation of the power cord, exposing live wires. If you are using the device with wet hands, which is common during waxing routines, the risk of severe electrocution increases dramatically. Even if you are dry, a faulty ground or internal fault can send an unexpected current through the device’s casing, turning a routine beauty treatment into a life-threatening emergency.
The CPSC and Southern Telecom have identified this as a risk of "serious injury or death." This language is used deliberately to reflect the severity of electrical fires and shocks. These incidents do not always announce themselves with warning signs before they occur. A short circuit can happen in seconds, leaving little time for reaction. By ignoring the recall, you are gambling with your safety and the safety of those around you. The consequences could range from minor burns and property damage to catastrophic injuries or loss of life. There is no upside to waiting, and there is a significant downside to inaction.
The remedy provided by Southern Telecom is straightforward: stop using the kit immediately and request a full refund. This process is designed to be simple and accessible, but it requires you to act now. Do not wait for a device to malfunction visibly or for a warning smell to appear. The damage may already be done internally before any external signs are apparent. By disposing of the product as instructed—by cutting the power cord in half and destroying it—you ensure that no one else, including family members, friends, or future owners, can accidentally use it. Your safety is worth the few minutes it takes to follow the recall instructions.
Staying safe: broader tips
When dealing with any product that generates heat and relies on electrical power, such as waxing kits, hair dryers, or space heaters, the foundation of safety lies in understanding how these devices interact with your home’s electrical system. These appliances draw significant current to reach high temperatures quickly, which places stress on both the device’s internal wiring and the outlet it is plugged into. One of the most effective ways to prevent fire hazards is to ensure that you are using a dedicated circuit whenever possible. Avoid plugging multiple high-wattage heating devices into the same power strip or outlet, as this can cause the wires inside the strip to overheat. If an extension cord is necessary, make sure it is rated for the device’s wattage and is never coiled up while in use, as trapped heat can melt the insulation and lead to a short circuit.
Regular inspection of your electrical cords is another critical habit that many consumers overlook. Over time, the flexible plastic coating on power cords can become brittle due to repeated bending, exposure to sunlight, or even the heat generated by the device itself. Look for any signs of fraying, cracks, or exposed metal wires. If you notice any damage, stop using the item immediately, even if it still seems to function. Damaged insulation is the primary pathway for electrical shorts that can spark fires. Additionally, ensure that cords are kept away from water sources and sharp edges that could cut through the protective layer.
Beyond physical inspection, staying informed about product safety is an essential part of responsible ownership. Manufacturers occasionally discover defects after a product has been sold, which is why it is wise to register your new purchases or sign up for recall alerts from agencies like the Consumer Product Safety Commission (CPSC). These alerts provide timely information about potential hazards that may not be obvious during normal use. By keeping your contact information updated with retailers and manufacturers, you ensure that you receive direct notifications if a specific batch of products is found to be unsafe.
Finally, consider the environment in which you use these devices. Never leave a heating appliance unattended while it is plugged in, especially if there are children, pets, or flammable materials like towels and curtains nearby. Establishing a "cool-down" zone where hot devices can sit safely on a non-flammable surface after use can prevent accidental burns or fires. By combining vigilant maintenance, proper electrical practices, and proactive awareness of safety recalls, you create a robust defense against the common dangers associated with home beauty and heating appliances.