What was recalled
On June 20, 2024, the Consumer Product Safety Commission (CPSC) announced a significant recall involving a specific home fragrance item that has become a staple in many American households. The product in question is the Orly brand lavender scented candle, packaged uniquely inside a round wooden bread bowl. This was not a generic grocery store item; it was an exclusive merchandise offering sold only at Cracker Barrel Old Country Store® locations across the United States. If you visited one of these restaurants or retail stores and purchased this particular candle for your home, it is part of this safety notice.
To help you identify exactly which item is affected, the recall targets a very specific configuration of the product. These are three-wick candles that weigh approximately 8 ounces each. A distinctive visual feature of these candles is the presence of three strands of lavender placed on top of the wax, adding to their aesthetic appeal as well as their scent profile. The packaging and labeling are also key identifiers. If you look at the underside of the candle, you will find a label that reflects "CBOCS Distribution, Inc." as the distributor. Additionally, the Universal Product Code (UPC) printed on this label is 197712076826. This UPC number is your primary tool for confirming whether your specific item is included in this recall.
The scope of this recall is driven by the potential safety risks associated with the combination of the candle’s flame height and the wooden container it sits in. While the exact total number of units sold is not specified in the current CPSC record, the company has already received eight reports related to this product line. These reports detail instances where the flames reached excessive heights, leading to three confirmed incidents of minor burns. This data underscores why the recall was necessary and why it is critical for consumers to verify their possession of this item immediately.
The exclusivity of the sale means that you cannot find this specific model in other retail chains or online marketplaces outside of Cracker Barrel. This makes the UPC code and the store of purchase particularly important for verification. The recall applies to all units of this specific lavender scented candle in the round wooden bread bowl sold through Cracker Barrel Old Country Store®. It is a targeted recall based on the unique design and burning characteristics of this particular product, rather than a broader issue with all Orly candles or all Cracker Barrel merchandise.
If you own this item, please do not panic, but do take it seriously. The risk is real, as evidenced by the reported burns, but it can be easily mitigated by following the steps outlined in this article. The first step is accurate identification. Check your candle’s underside for the "CBOCS Distribution, Inc." label and the UPC 197712076826. If these details match, you have a recalled product that needs to be addressed promptly.
The hazard, explained
Understanding why this specific candle poses a risk requires looking at the interaction between its fuel source, its container, and the environment in which it burns. The recalled product is a lavender-scented candle housed within a round wooden bread bowl. While wood is generally considered a stable material for holding candles, it is ultimately combustible. The primary issue identified by the Consumer Product Safety Commission (CPSC) and Orly Corporation is that the flames from these particular three-wick candles can reach excessive heights. This is not merely an aesthetic concern; when flame height exceeds the design parameters of the container, it changes the thermal dynamics of the burn entirely.
In a properly functioning candle setup, the glass or metal vessel acts as a barrier, containing the heat and directing it upward toward the wax pool. However, with this wooden bowl configuration, the wood itself becomes part of the fuel source if the flame grows too large. Wood has a specific ignition temperature. When flames extend beyond the rim of the bowl or become tall enough to consistently lick the sides of the wooden container, they transfer intense radiant heat directly into the wood’s fibers. This can cause the wood to dry out rapidly, char, and eventually ignite. Once the wood catches fire, the hazard shifts from a simple nuisance flare-up to a genuine structural fire risk that can spread to nearby curtains, tablecloths, or other combustible materials on your dining table.
The physical mechanism of injury here is twofold: thermal burns and potential uncontrolled fire. The recall data indicates that eight reports have been received regarding these excessive flame heights. More concerning are the three reports of minor burns. These injuries likely occur through two common pathways. First, a consumer might instinctively reach toward the candle to trim a wick or adjust its position while the flames are unusually high and hot, leading to skin contact with the flame or the superheated rim of the wooden bowl. Second, if the wooden bowl itself begins to smolder or catch fire, it can release hot embers or cause the container to become unstable, potentially tipping over and spreading burning wax and wood fragments.
It is important to note that while the label on the underside of the candle includes a warning about fire prevention, warnings alone cannot mitigate a physical design flaw where the flame height exceeds safe limits for the container material. The presence of three strands of lavender on top may also contribute to airflow dynamics or wick behavior, but the core issue remains the excessive heat output relative to the flammability of the wooden vessel. This is why stopping use immediately is the only safe course of action, as general candle safety tips like "never leave a burning candle unattended" do not address the root cause: the bowl itself becomes a fire hazard when the flame behaves unpredictably.
Who is most at risk
The primary group at risk in this recall consists of anyone who purchased the Orly Lavender Scented Candle housed in a round wooden bread bowl from a Cracker Barrel Old Country Store location after June 20, 2024. Because these items were sold exclusively through that specific retail chain, your risk is directly tied to whether you own this particular product. However, beyond mere ownership, certain individuals face heightened vulnerability due to the nature of the hazard and their physical circumstances.
The core danger here is twofold: excessive flame heights and the ignition of the wooden container itself. This creates a specific risk profile for households with young children or pets. Children are naturally curious and may be drawn to the visual appeal of a candle in a decorative bread bowl, which mimics kitchenware they might see at home. If a child attempts to move the bowl while it is lit, or if the flames suddenly flare up unexpectedly due to the defect, the risk of severe burns increases significantly. The wooden bowl, once ignited, can act as fuel, potentially leading to a larger fire that spreads beyond the immediate vicinity of the candle, endangering not just the user but everyone in the room.
Elderly individuals or those with limited mobility also face increased risk. If a burn occurs, their skin may be more fragile and slower to heal, leading to more serious complications. Furthermore, if the wooden bowl catches fire, the cognitive load required to react quickly—grabbing a fire extinguisher, calling for help, or evacuating—can be overwhelming for someone with slower reflexes or mobility issues. The suddenness of the defect, where flames reach excessive heights without warning, leaves little time for safe intervention.
Additionally, anyone who uses candles as part of a relaxation or sensory routine is at risk because they may let their guard down. The product is marketed as a lavender-scented item, often used to create a calming atmosphere. This setting can lead to reduced vigilance regarding fire safety. People might leave the candle burning unattended for longer periods than usual, assuming the decorative wooden bowl is safe. The recall notes that eight reports of excessive flames have been received, including three minor burns, indicating that the hazard is not just theoretical but has already caused harm. This underscores the importance of immediate action for all owners, regardless of age or ability, to eliminate the risk entirely.
It is also worth noting that anyone living in homes with older electrical systems or limited fire suppression resources may be at greater risk if the wooden bowl ignites. A small flame in a decorative bowl can escalate quickly, especially in dry conditions or near other flammable materials like curtains or furniture. Therefore, the "most at risk" category extends to any individual who cannot immediately and safely extinguish a fire or evacuate their home if the situation escalates.
How to tell if you have the recalled item
Before you take any action, it is essential to confirm exactly which product is involved in this recall. Because these candles were sold exclusively at Cracker Barrel Old Country Store locations, they may not look like the standard mass-market candles found in grocery stores or big-box retailers. The specific item recalled by Orly Corporation is the Lavender Scented Candle housed in a round wooden bread bowl. To ensure you are identifying the correct product, you need to look for several distinct physical and labeling characteristics that set this particular recall lot apart from other similar-looking items.
Start by examining the candle itself. The recalled product features three wicks rather than the single or dual wicks common in many other candles. It weighs approximately 8 ounces and is designed with a decorative element: three strands of lavender are placed on top of the wax. This visual detail is a key identifier, as it distinguishes this specific scent and style from other Orly or Cracker Barrel candle offerings that may not be part of this safety notice.
Next, turn your attention to the underside of the candle, where the manufacturer’s label is printed. This is the most reliable way to verify if your item is part of this specific recall. You are looking for two critical pieces of information printed on that label. First, identify the distributor name, which must read "CBOCS Distribution, Inc." Second, look for the Universal Product Code (UPC). The specific UPC associated with this recall is 197712076826. If your candle’s label includes both the CBOCS Distribution, Inc. name and this exact UPC number, it is highly likely that your item is included in the recall.
Additionally, consider where and when you purchased the item. This recall applies only to lavender scented candles in a round wooden bread bowl sold exclusively at Cracker Barrel Old Country Store locations. If you bought the candle at a different retailer, or if it came in glass, ceramic, or metal packaging rather than a wooden bowl, it is not part of this specific safety alert. However, if you are unsure about your purchase history or cannot find the label, do not guess. It is always safer to err on the side of caution and contact Orly Corporation directly using the information provided below for further clarification.
What to do — step by step
If you have purchased the Orly Lavender Scented Candles housed in round wooden bread bowls from Cracker Barrel Old Country Store, the most important action you can take right now is to stop using them immediately. This is not a suggestion to wait until the candle burns down; it is a necessary safety precaution because the flames can reach excessive heights and potentially ignite the wooden bowl itself. By extinguishing the flame and setting the product aside in a safe, non-flammable area away from children or pets, you effectively neutralize the immediate fire and burn hazard. Do not attempt to trim wicks, adjust the bowl, or modify the candle in any way to make it safer, as these modifications do not address the fundamental design flaw that allows flames to become too high. Your first step is simply to put it out and keep it away from your living space until you are ready to process the return. Once you have safely secured the product, your next step is to arrange for a full refund by returning the item to any Cracker Barrel Old Country Store location. The recall remedy specifically states that consumers should return the product to these stores rather than attempting to mail it back or dispose of it improperly. This makes the process straightforward and accessible for most customers. When you visit the store, locate the customer service desk or the checkout counter and inform the staff that you are returning a recalled candle. You do not need to have your original receipt to receive a full refund, though having it can help verify the purchase if asked. The goal here is to get your money back without any hassle, so be polite but firm in requesting the refund for this specific recalled item. While many consumers will find it convenient to handle the return in person at Cracker Barrel, you may also choose to contact Orly Corporation directly for more information or assistance. You can reach them by phone at 800-917-2573 or via email at candlerecall@orly-corp.com. Additionally, detailed guidance is available online at https://www.orly-corp.com/cracker-barrel-candle-recall and on their main website at www.orly-corp.com under the "Candle Recall" section. Contacting them is optional if you are returning the item to Cracker Barrel, but it can be helpful if you have questions about the recall process or if you need alternative support. Remember, the primary objective is to remove this hazardous product from your home and receive a full refund for your trouble.Your refund, repair, or replacement options
When a product carries the weight of a safety recall, the most comforting part of the process is knowing exactly how to get your money back and remove the risk from your home. In this specific case involving Orly’s lavender scented candles sold at Cracker Barrel Old Country Store®, there is no need for complex repairs or waiting for replacement parts. The remedy provided by the manufacturer is straightforward and consumer-friendly: you are entitled to a full refund. This approach prioritizes your safety and convenience, ensuring that you do not have to spend time or energy trying to fix a product that was fundamentally unsafe due to its design flaws. By offering a complete refund, Orly Corporation acknowledges that the issue—flames reaching excessive heights and potentially igniting the wooden bowl—is not something that can be easily corrected by the user at home.
To claim your refund, you do not need to navigate a complicated online shipping process or wait for a return label in the mail. Instead, the most direct path is to take the recalled candle back to any Cracker Barrel Old Country Store® location. This in-store return policy makes the process incredibly easy and immediate. You can simply walk into your nearest store with the product, and their staff will process your refund on the spot. This method eliminates the hassle of repackaging hazardous items for shipment and ensures you do not have to worry about whether the item arrived safely at a warehouse. It also provides a tangible sense of closure, as you physically hand over the unsafe item and receive your money back.
If you are unable to visit a store in person, or if you prefer to handle the communication directly with the manufacturer, Orly Corporation has established specific channels for consumer support. You can contact them by phone at 800-917-2573. For those who prefer written correspondence or need additional details, an email address is available at candlerecall@orly-corp.com. Additionally, comprehensive instructions and updates are posted on their official website. You can visit www.orly-corp.com and look for the "Candle Recall" section, or go directly to https://www.orly-corp.com/cracker-barrel-candle-recall for dedicated information. These resources are designed to answer any questions you might have about the validity of your product or the specifics of the return process.
It is important to remember that this recall applies to a specific batch of items, so having your proof of purchase can be helpful, though the primary identifier is the product itself. Look for the label on the underside of the candle that reads "CBOCS Distribution, Inc." and the UPC code 197712076826. While the store return is the recommended and simplest option, having these details ready will assist any customer service representative in verifying your claim quickly. The goal here is to make the resolution as painless as possible, allowing you to focus on enjoying your home safely rather than worrying about a potential fire hazard.
What can happen if you ignore it
It is completely understandable why you might hesitate to stop using a product that brings you comfort. Orly’s lavender scented candles in round wooden bread bowls were designed to be a centerpiece of relaxation, evoking the cozy atmosphere of a Cracker Barrel Old Country Store® visit. The scent of lavender is widely recognized for its calming properties, and the visual appeal of a candle nestled in warm wood can make these items feel like an essential part of your home routine. However, ignoring the recall notice transforms this source of comfort into a significant safety risk that requires immediate attention. The core issue is not just about a bad smell or a flickering flame; it is about the structural integrity of the materials involved when subjected to excessive heat.
The specific hazard identified in this recall is that the candle flames can reach excessive heights. In a standard, well-engineered candle, the wax pool and wick height are balanced to keep the flame contained. When the flame grows too tall, it generates more intense radiant heat than the wooden bread bowl was designed to withstand. Wood is a combustible material. While it may seem sturdy at room temperature, prolonged exposure to high-intensity fire can cause the wood to char, dry out, and eventually ignite. This means that by continuing to burn the candle, you are actively creating the conditions for a house fire. The wooden bowl, which serves as the container, becomes fuel rather than a holder.
We must also consider the direct physical danger to you and your family. According to reports received by the firm, there have been eight instances where flames reached excessive heights. More concerning are the three reported incidents of minor burns. While "minor" may sound reassuring, any burn is an injury that could have been prevented. The risk here is twofold: first, the open flame itself can flare up unpredictably, potentially singeing hair or clothing; second, if the wooden bowl ignites, it can lead to a full-blown fire that spreads quickly to nearby curtains, furniture, or other flammable household items. Ignoring the recall does not make the candle safer; it only increases the window of time during which a catastrophic event could occur.
Furthermore, there is the financial and emotional toll of inaction. If a fire starts, the cost far exceeds the price of the candle. You risk damage to your home, loss of personal belongings, and potentially higher insurance premiums or denied claims if negligence is determined. The peace of mind that comes from knowing your home is safe is priceless. By returning the product now, you eliminate this variable entirely. Do not wait for a spark or a smell of burning wood to validate the recall. The data shows that these candles have already demonstrated dangerous behavior in real-world settings. Protecting your home and loved ones is always worth the few minutes it takes to stop using the item and arrange for a refund.