Gobi Heat Recalls Rechargeable Hand Warmers Due to Risk of Serious Injury from Fire and Burn Hazards

We’ve drafted a message you can send Gobi Heat to request your refund or repair — edit it as you like.

Subject: Recall 11003 — Gobi Heat Gobi Heat Rechargeable Hand Warmers

Hello,

I own a Gobi Heat Rechargeable Hand Warmers that is covered by recall 11003 from Gobi Heat.

The official recall notice states: Consumers should stop using the recalled hand warmers immediately and contact Gobi Heat for a full refund or store credit, equal to full refund of the purchase price plus 20% of that amount. Consumers will be asked to go to https://gobiheat.com/pages/handwarmer-recall to obtain a claim number and instructions to destroy the hand warmers by writing in permanent marker “Recalled” on the product and send a photo, showing the marked hand warmer and the product’s model, to recall@gobiheat.com. Consumers should then dispose of the recalled product with the lithium-ion battery, in accordance with applicable local and state hazardous waste regulations. 

Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.