Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Urban Arrow recalls cargo electric bikes with faulty seat post bolts that can cause falls. Stop using immediately and get a free replacement seat post.
Use caution until it’s fixed
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
Contact the company & request your remedy
What happened, in plain English
Urban Arrow is recalling cargo electric bikes because a front bolt in the seat post can break, causing the seat to become loose and leading to falls. This hazard affects riders who use the bikes without the fix. Read more at govinfonow.com/recall/1278019-urban-arrow-cargo-electric-bikes-recall-seat-post-fall-hazard.
Source Summary by GovInfoNow · govinfonow.com/recall/1278019-urban-arrow-cargo-electric-bikes-recall-seat-post-fall-hazard · Published October 6, 2026 · Updated October 6, 2026 · Official notice: CPSC #11002
Cite this page
“Urban Arrow Cargo Electric Bikes Recall: Seat Post Fall Hazard.” GovInfoNow, updated October 6, 2026. https://govinfonow.com/recall/1278019-urban-arrow-cargo-electric-bikes-recall-seat-post-fall-hazard. Based on CPSC recall #11002 (https://www.cpsc.gov/Recalls/2027/Gazelle-USA-Recalls-Urban-Arrow-Cargo-Electric-Bikes-Due-to-Fall-Hazard).
Why it’s dangerous
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose. This could lead to the rider falling off the bike, especially during normal use.
Who’s affected
Urban Arrow cargo electric bike owners with model descriptions including Urban Arrow Family, Shorty, Cargo L/XL, and Tender 100:1500. Riders who use the bikes without the seat post fix are most at risk.
How to tell if you have this one
Look for the brand 'Urban Arrow' printed on the bottom of the cargo box. The seat posts have two silver bolts. The bikes are sold in black and white for Family, Shorty, and Cargo models, and white for Tender models.
- Brand
Urban Arrow- Product
Urban Arrow Cargo Electric Bikes- Category
Consumer product
What to do — step by step
Stop Using Immediately
Discontinue use of the recalled bicycles to prevent falls.
Contact Gazelle USA
Fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8 to get a free replacement seat post.
Get Replacement Seat Post
Install the new seat post yourself with no special tools or take it to an Urban Arrow dealer for free installation.
What CPSC says to do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Questions people ask
What models are affected by this recall?
Urban Arrow Family (black and white), Urban Arrow Shorty (black and white), Urban Arrow Cargo L/XL (black and white), and Urban Arrow Tender 1000/1500 (white).
Is there a risk of injury from this recall?
The recall reports nine incidents of damage but no injuries have been reported. However, the seat post can become loose, posing a fall hazard.
How do I get a free replacement seat post?
Contact Gazelle USA to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8 and they will provide a free replacement seat post.
Contact Urban Arrow
We’ve drafted a message you can send Urban Arrow to request your refund or repair — edit it as you like.
Subject: Recall 11002 — Urban Arrow Urban Arrow Cargo Electric Bikes Hello, I own a Urban Arrow Cargo Electric Bikes that is covered by recall 11002 from Urban Arrow. The official recall notice states: Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: CPSC Recall #11002 (October 1, 2026)
- Plain-language summary written by qwen3:4b on October 6, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.