KENT IMAGING recalls SnapshotGLO Wound Imaging Device models KB100 and KB100AA due to battery charging software issues that cause temporary unavailability after full discharge.
The software controlling the wound imaging device's battery charging circuit was not designed to recognize and recover a battery that has fully discharged into a low-power "shipping mode." When this occurs, an affected device will not resume charging when reconnected to power and becomes temporarily unusable/ unavailable for wound imaging until corrected.
KENT IMAGING is recalling their SnapshotGLO Wound Imaging Device models KB100 and KB100AA because the software doesn't handle batteries that fully discharge. This can make the device temporarily unusable until fixed, but it doesn't cause injury or permanent damage.
The device's software doesn't recognize when a battery has fully discharged into a low-power shipping mode. When this happens, the device won't charge properly and becomes temporarily unusable for wound imaging until the issue is resolved.
Wound care professionals and patients using the SnapshotGLO device are affected. Those with devices that have fully discharged batteries may experience temporary unavailability.
Check for SnapshotGLO Wound Imaging Device models KB100 or KB100AA. The device has a unique identifier (UDI-DI: B376KB1000) and software versions v4.2.0 or v4.1.3.
If the device won't charge after a full discharge, it may need software update or reset.
No, the recall does not involve injury or permanent damage. The device temporarily becomes unavailable after full discharge.
Check for SnapshotGLO Wound Imaging Device models KB100 or KB100AA with software versions v4.2.0 or v4.1.3.
If the device won't charge after a full discharge, contact KENT IMAGING for software updates or reset instructions.
We’ve drafted a message you can send KENT IMAGING to request your refund or repair — edit it as you like.
Subject: Recall Z-2775-2026 — KENT IMAGING KENT IMAGING Hello, I own a KENT IMAGING that is covered by recall Z-2775-2026 from KENT IMAGING. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
