What Volkswagen Arteon owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Volkswagen Arteon safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2024 | 0 | 0 | 0 | 0 | 0 | 48 |
| 2023 | 14 | 0 | 0 | 0 | 0 | 257 |
| 2022 | 5 | 0 | 0 | 0 | 0 | 317 |
| 2021 | 14 | 1 | 1 | 0 | 0 | 399 |
| 2020 | 2 | 0 | 0 | 0 | 0 | 432 |
| 2019 | 8 | 0 | 0 | 0 | 0 | 433 |
The vehicle systems named most often in Volkswagen Arteon complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The 005F Information Electronics Control Module which is the central infotainment computer, failed on my 2022 Volkswagen Arteon while under factory warranty. While the side mirrors lights and audible parking beeps still operates from secondary modules, the main dashboard infotainment screen is completely blacked out. This total hardware failure resulted in the permanent loss of the rearview backup camera, creating an immediate safety hazard and actively violating Federal Motor Vehicle Safety Standard FMVSS 111 as well as the malfunction of the SOS button. My authorized dealership, Riverhead Bay Volkswagen, confirmed the part is on an indefinite nationwide manufacturer backorder with no ETA, …
I am reporting a severe vehicle safety hazard introduced by Boston Volkswagen and ignored by Volkswagen Group of America. The dealership delivered a 2023 Volkswagen Arteon with an incorrect, non-factory wheel offset and tire configuration that dramatically alters the engineered suspension geometry, creating a high risk of tire contact against suspension struts and brake lines. Due to widespread public records of consumer deceit at this location, I have not contacted Boston Volkswagen directly. I escalated this vehicle safety concern directly to the manufacturer, Volkswagen Group of America (Case Ref: 2026-09-10-07714101). VW of USA is ignoring the danger of this mechanical configuration and…
Four tires have split, all in the same place (inside) and around the entire tire with very little mileage, dealership inspected the vehicle and found nothing wrong with the car, all problems pointing to the tires, there is documentation and video of this issue however, they continue to put these tires on the car and the tires just keep splitting, really afraid to drive the car now that Iv'e read where others are having the same issues, this is a safty hazard and could cause serious injury, need someone to look into this asap Thanks
By browsing through any forum it is evident the VW Arteon has a reoccurring issue with the vehicle suddenly turning off ACC due to an issue with the vehicles travel assistance systems. Repairs forced to be made by the consumer includes multiple steering wheel changes sensor replacements and other things all occurring in under 3-4 years and under 30k miles of purchase
Sudden loss of tire pressure on interstate highway in heavy traffic at 70 miles per hour. This created a safety hazard to control the car and try to move to the shoulder of the road without a collision. The tires are factory 245/35/R20 Continental ProContact with 8/32 tread remaining. Tires have 13,600 miles and the air pressure was at factory specs of 42 pounds cold. There is no visible damage to the tire or rim. The tire will no longer seal to the rim causing loss of air. All service has been performed at the VW dealer. This is the second tire failure; the first at 400 miles.
I need a switch that goes in the steering column. This switch controls auto start/stop, cruise control, lane keeping assist, front pedestrian detection, adaptive cruise control and much more. This switch is currently not available and has been unavailable for purchase for well over a month. I feel that I am not driving a safe vehicle and that because my vehicle was low volume car there is very little concern from VW to get this part produced.
Date: March 9, 2026 FORMAL COMPLAINT: Safety Concern Regarding Unintended Acceleration** Vehicle Information: Year/Make/Model: 2021 Volkswagen Arteon VIN: [XXX] Purchased From: Clay Cooley Volkswagen (October 2024) To Whom It May Concern, I am writing to formally report a series of escalating electrical and mechanical failures regarding my 2021 Volkswagen Arteon. While the vehicle initially presented minor electrical glitches, the situation has recently devolved into a severe safety hazard that puts my life, and the lives of others, at risk. Timeline of Issues: Since my purchase in October 2024, I have experienced the following: * Infotainment Failure: The radio display frequently fails…
Several of the tires showing delamination according to the dealership. Extremely hazardous to drive on tires as is. Manufacturer (Continental) advised me on 9/25/2025 they would replace 5 tires (car purchased new, came with full size spare). Continental representative give me their contact information and stated that they would have to deal directly with the dealership in order to complete the process. Dealership is stating to me at this point I will have to purchase the tires, the manufacturer will reimburse used them and they in turn will reimburse me. The dealer is in possession of my vehicle since Friday, 9/26/25 because they told me Ithe vehicle had to be on their premises before they …
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Repair or Replace Information
Brake rotor resurfacing
Steering wheel sensor mat (hands on detection) and software deviation in the steering wheel detection control module -1158-.
Warranty Alignment Worksheet
Replacement instruction
Permission to change Daily Order upgraded to RED Order
Differences between a leak and seepage
MIB3 Recovery Solution
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) â No battery diagnosis - Inconclusive test result.
Over-the-Air Software Update Dealer Recovery Process
Oil Consumption Measurement and Electronic Oil Consumption Measurement
Over-the-Air Software Update Dealer Recovery Process
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2019–2024, owners most often name: tires, forward collision avoidance, electrical system. 43 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
