What Rolls-Royce Phantom owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Rolls-Royce Phantom safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2024 | 0 | 0 | 0 | 0 | 0 | 3 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2022 | 0 | 0 | 0 | 0 | 0 | 7 |
| 2021 | 0 | 0 | 0 | 0 | 0 | 26 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 29 |
| 2019 | 0 | 0 | 0 | 0 | 0 | 26 |
| 2018 | 0 | 0 | 0 | 0 | 0 | 25 |
| 2017 | 0 | 0 | 0 | 0 | 0 | 24 |
| 2016 | 0 | 0 | 0 | 0 | 0 | 19 |
| 2015 | 0 | 0 | 0 | 0 | 0 | 19 |
| 2014 | 1 | 0 | 0 | 0 | 0 | 9 |
| 2013 | 0 | 0 | 0 | 0 | 0 | 15 |
| 2012 | 0 | 0 | 0 | 0 | 0 | 9 |
| 2011 | 0 | 0 | 0 | 0 | 0 | 9 |
| 2010 | 0 | 0 | 0 | 0 | 0 | 23 |
The vehicle systems named most often in Rolls-Royce Phantom complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
2014 I PURCHASED THE VEHICLE FROM PAUL MILLER ROLLS ROYCE IN NEW JERSEY. 2016 THE RIGHT PASSENGER WINDOW FRACTURED ON ITS OWN. NOT CAUSED BY IMPACT. PAUL MILLER REPLACED WINDOW UNDER WARRANTY. 2017 THE RIGHT PASSENGER WINDOW FRACTURED AGAIN ON ITS OWN. NOT CAUSED BY IMPACT. PAUL MILLER REPLACED THE WINDOW UNDER WARRANTY. 2019 I MOVED TO MIAMI BEACH, FL WITH THE VEHICLE. 2021 THE RIGHT PASSENGER WINDOW FRACTURED AGAIN ON ITS OWN. NOT CAUSED BY IMPACT. I BROUGHT THE CAR TO BRAMAN MIAMI ROLLS ROYCE. THEY DECLINED TO REPLACE THE WINDOW UNDER WARRANTY. RICKY WILDNER FROM BRAMAN STATED THAT THE LOCAL ROLLS ROYCE REPRESENTATIVE OFFERED A DISCOUNTED PRICE OF $5500 TO REPLACE THE WIND…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Expansion Tank Return
The tread plate should be gently pried up using an appropriate plastic wedge tool, and then the ribbon cable connector released.
A small number of Rolls-Royce Phantom (RRll/RR12), Ghost (RR21/RR22), Spectre (RR25), and Cullinan (RR31) vehicles have been identified as having a potential software issue concerning the personal e-SI M profile. As a result, vehicle telephone and Wireless Area Network (WLAN) hotspot functions via the personal e-SIM may operate with a delay or not operate sporadically. The problem has been rectified with vehicle software version 24-77-540 (RR21-24-11-540 for RR21/RR22, RR25 and SlSA-24-11-540 for RR11/RR12, RR31), which is included in 1ST A version 4.50.4x.
A Rolls-Royce Phantom (RR11/12), Ghost (RR21/22) and Cullinan (RR31) vehicles have been identified as having a potential issue concerning the 2 x coolant pipe connections at the cylinder head. The coolant pipe retaining clips (jubilee clips) may not have been fitted in the correct position, which could result in a coolant leak.
Rolls-Royce Motor Cars NA is releasing this bulletin to provide information regarding the reactivation/repair for the Comfort Entry Access system. Repair kits have been created and are now available allowing for the reconnection and repairing of the Comfort Entry Access system.
The vehicles identified may potentially not transfer incoming voice audio during a telematics call due to the 3G network deactivation in the United States. Therefore, this will affect all Connected Services voice audio in an Emergency call (E-call), Concierge call and Roadside assist calls.
Comfort Entry Access System affected
The Comfort Entry Access feature in the affected vehicles have been identified as having a potential issue which does not allow operation as intended. Therefore, vehicles that have been identified within this campaign will need to have the Comfort Entry Access system deactivated
Complaints of deposits, crystalisation or emulsification in the coolant expansion tanks.
The vehicle has been brought to the workshop with a complaint relating to the SoE function.
Engine MIL light is illuminated and fault 12BF08 Lambda probe, from meager to fat slow reaction.
Front brakes squeaking with low brake pressure during low speed maneuvering or parking, at ambient temperatures of +5 to -5?C (41 - 23?F). If the brakes are cold, when the driver brakes for the ?rst time after the start of the journey or when driving for a longer period of time with no brake applications. This may affect vehicles where the brake pads/disc have covered more than 14,000 km (8,500 miles).
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2024, owners most often name: unknown or other. 1 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
