What Mercedes-Benz eSprinter owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Mercedes-Benz eSprinter safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 0 | 0 | 0 | 0 | 0 | 1 |
| 2025 | 0 | 0 | 0 | 0 | 0 | 6 |
| 2024 | 2 | 0 | 0 | 0 | 0 | 13 |
The vehicle systems named most often in Mercedes-Benz eSprinter complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The Rear Axle Drivetrain Assembly failed. Specifically, a critical structural fastener (bolt) associated with NHTSA Recall #25V090 (MBUSA #2025020010) completely detached from the rear axle. The vehicle is currently in my possession and the failed component/repair is photographed. The detachment of this structural bolt caused a complete loss of propulsion while the vehicle was in a commercial driveway. Had this occurred minutes earlier during my 500-mile round trip on the I-95 highway, it would have resulted in a catastrophic drivetrain separation or axle lock-up at highway speeds (65+ mph). This posed a fatal risk to myself, my passengers, and other motorists. The failure was confirmed and …
The contact owns a 2024 Mercedes-Benz E Sprinter. The contact stated that while driving at 10 MPH, there was an abnormally loud sound coming from the passengerâs side of the vehicle. Several unknown warning lights were illuminated. The contact pulled over to the right side of the road and turned off the vehicle for an hour. The vehicle was then restarted and worked as intended; however, after the vehicle was parked in a public parking lot, several undisclosed electrical failures occurred. A dealer was contacted. The vehicle was towed to the dealer, and it was determined that the A-frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and r…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
AC and DC Charging inoperative with no failure codes in the relevant control units Complaint AC and DC charging are not possible. The white LED on the charging inlet completely goes OFF after plugging in the charging cable. Cause Control pilot (CP) circuit in DCB (N24/6: Charger (DC)) might be not functioning due to electrical overstress from EVSE (Electric Vehicle Supply Equipment | Charging Station). Remedy Refer to the charging cable actual values in DCB (N24/6).
On certain Mercedes-Benz eSprinter vehicles, the drivetrain control unit software may not correspond to the current series production configuration. Therefore, it is possible that the energy saving function may not work correctly. An authorized Mercedes-Benz eSprinter dealer will update the drivetrain control unit on the affected vehicles.
On certain Mercedes-Benz eSprinter vehicles, the software for the DC Box control unit does not correspond to the current series production configuration.
Update Reverse Camera Software On certain Mercedes-Benz eSprinter vehicles, the control unit software for the reversing camera does not meet the current series production configuration. It is possible that after close-range or emergency braking the customer may no longer be able to move the vehicle because complete pressure reduction does not occur in the ESP, and the brake may therefore remain engaged. MBUSA is conducting a service campaign. Authorized Mercedes-Benz eSprinter dealers will update the reverse camera software on the affected vehicles.
eSprinter model series 907: Intermittent no-start condition Complaint Intermittent no-start condition; partial restart without "Ready" status in display. Concern may be rectified after bus idle and/or circuit 30 deep reset. Cause As a result of inaccuracies in Battery Management System measurements, the BMS may record the following fault codes: P0ABD00 - Battery voltage sensor A in the hybrid/high-voltage battery module has a short circuit to positive. P0B171C - Battery voltage sensor B in the hybrid/high-voltage battery module has a short circuit to positive. The vol-tage value is outsid
Vehicle not starting after DC charging Complaint Vehicle will not start after DC charging Warning in the instrument cluster related to High-voltage on board electrical system The following fault codes related to stuck contactor can be found in the High Voltage Control units : PTCU - N127 (Powertrain control unit) ⢠P154900 - There is a warning due to overcurrent in the charging system of the high-voltage electric circuit. ⢠P154A00 - There is a warning due to a detected crash event at standstill. ⢠P154B00 - There is a warning due to a stuck contactor. DCB223 - N116/5 (Direct current cha
Check engine light with reduced power with fault codes P300A6D, P300974, P300DFB, or P300DE8 Complaint: The check engine light is activated, accompanied by one or more of the following fault codes related to the Boost Pressure Positioner: ⢠P300A6D The boost pressure is too low. Charge Air Cooler. ⢠P300974 Component 'Boost pressure positioner' has a malfunction. The boost pressure is too low. ⢠P300DFB Component 'Boost pressure positioner' has a malfunction. ⢠P300DE8 Boost pressure control A has a malfunction after the cold start. Cause: The potential causes for these fault codes are
Low Coolant Warning, Potential Misfire, and Absence of External Coolant Leaks Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler (Intercooler), accompanied by one or more of the following possible fault codes related to the coolant system: P30040B: Component 'Temperature sensor downstream of charge air cooler' has an open circuit or short circuit to po- sitive. P25567B: Sensor 'Coolant level' has a malfunction. The fluid level is too low. Cause The potential causes for this topic are: A. A leak in the Coolant System, other than the Charge Air Co
Check engine light with possible Adblue warning with fault code P20F409 or P202E84 Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: â¢P20F409: The Adblue consumption is too low. There is a component fault. â¢P202E84: The Adblue metering valve 1 (Motor side) has a malfunction. There is a signal below the permissible limit value. Cause The potential causes for these fault codes are: A. A leak in the Adblue System B. An internal fault with the Adblue Injection Valve #1 (Motor side) C. An air pocket forming in
Mercedes-Benz AG, the manufacturer of Mercedes-Benz eSprinter vans, has determined that a new NACS adapter informational label is required for the use of an approved Mercedes-Benz DC Fast Charging Adapter. An authorized Mercedes-Benz Sprinter dealer will affix the information label in the area of the charging socket.
Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of
Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" present in engine control unit. Cause These faults can be set if: 1. A leakage upstream of the exhaust gas turbocharger causing a to high EGR rate. 2. Carbonized parts, e.g., the intake module, housing intermediate flange on high-pressure EGR valve (assembly of exhaust pressure sensor P3) or the intake ports also let through too little air. 3. The air filter has been highly soiled, incorrectly positioned or has a deformation.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2024–2026, owners most often name: electrical system, power train, structure. 2 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
