What Lexus UX owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Lexus UX safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2026 | 0 | 0 | 0 | 0 | 0 | 22 |
| 2025 | 2 | 1 | 0 | 0 | 0 | 33 |
| 2024 | 1 | 0 | 0 | 0 | 0 | 54 |
| 2023 | 1 | 1 | 0 | 0 | 0 | 54 |
| 2022 | 2 | 1 | 0 | 1 | 0 | 66 |
| 2021 | 6 | 1 | 1 | 0 | 0 | 93 |
| 2020 | 6 | 2 | 0 | 0 | 0 | 111 |
| 2019 | 3 | 2 | 0 | 0 | 0 | 99 |
The vehicle systems named most often in Lexus UX complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The contact owns a 2020 Lexus UX 250H. The contact stated that while driving approximately 40-50 MPH, the sunroof shattered without impact. The vehicle was taken to the dealer, where it was diagnosed with a spontaneous tempered glass failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 50,370.
Driving on highway, torrential storm started, difficulty seeing with windshield wipers going, slowed and attempted to move to slow lane. Car hydroplaned, did 360, and hit guard rail. Airbags did not deploy. Report from collision company with pictures. No warnings etc prior to wreck. Car was totaled.
I am filing an urgent safety complaint regarding a defective Bridgestone tire on my 2021 Lexus UX250h, purchased new in 2021. At 32,000 miles, the [front left] tire shows abnormal tread tearing and separation, while the other tires show normal wear. This is not consistent with standard aging and indicates a potential defect and not normal wear. My attempts to Resolve it was following Bridgestoneâs warranty process through Lexus and a Bridgestone dealer. Bridgestone dealer inspected the tire and blamed alignment, despite recent alignment and proper rotations done at Discount Tire Center on October 8,2025 and regularly. The wheel alignment did not show any tear. According to Lexus, Bridgest…
This is a new vehicle. It had been serviced according to the manufacturerâs recommendations at 5000 miles, around 3 weeks prior to the date of this incident. While driving on the freeway, I got an alert that the check engine light came on and there was a âmalfunction in the electronic control of the engine, throttle, or automatic transmission has been detectedâ. Shortly after several more alerts popped up: âa malfunction in the hybrid systemâ and âa malfunction in the Drive Start Control Systemâ were detected. While attempting to get to a safe location to pull over, the throttle no longer functioned. I was able to coast down an off ramp. Once stopped at the light at the off …
225/50/18 Tires have less that 2000 miles on them and they are pealing at the treads. Literally whole chunks are falling off the tiresâ¦looks like someone has been picking and pulling off pieces of my tires.
I am [XXX] old, have been driving since I was 16, and until this incident, have never been in an accident. On [XXX], I was parallel parking in my friend's quiet suburban neighborhood, as we do yoga together every Sunday morning. I reversed into the space. Then I wanted to pull forward slightly to straighten out my vehicle. As I shifted into drive, I recall hearing the engine rev. My foot was on the brake but the car lurched forward at about 25 mph and rammed into the car parked in front of me, crunching his rear tail light and bumper and damaging the front of the passenger side of my vehicle. As soon as my car hit the car in front of me, it stopped. My foot was on the brake during the entir…
Driving a Lexus UX300h 2025. Making a right turn from an alley onto a driveway of a house in low speed. Then the car was malfunctioning and suddenly unintended accelerated, and the front end on the driver side hit the brick structure of garage. The car is equipped with Lexus Safety System + 3.0 with Pre-Collision System (PCS). However, the system did not give any warnings to the driver of an impending collision and the Crash Imminent Braking did not apply the brakes automatically to slow or stop the car avoiding the crash.
What component or system failed or malfunctioned, and is it available for inspection upon request? My Lexus 2020 UX200's brake malfunctioned and caused a crash accident into a restaurant on February 29th. It was inspected by Lexus Liability and an independent mechanic on March 13th, 2024. How was your safety or the safety of others put at risk? The accident is a horrible experience for me go through when the Lexus failed to stop without fault on my part. It put myself and people in the restaurant in great risk of serious injuries. Has the problem been reproduced or confirmed by a dealer or independent service center? The independent mechanic my husband and I hired conducted assessment an…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: â¢Careful inspection for paint chips/scratches and body dents/dings. â¢Proper operation of electrical accessories (including interior light, clock, and radio reset). â¢Interior cleanliness. â¢Proper function of mechanical systems. The PDS process helps identify potential vehicle concerns before customer delivery. After completing the PDS process, maintain accurate PDS records by ensuring the required document
OBSOLETE NOTICE Month ##, 2026: This bulletin is now obsolete. Please see L-SB-0018-26
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation.
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
OBSOLETE NOTICE June 18, 2026: This bulletin is now obsolete. Please see L-SB-0017-26.
OBSOLETE NOTICE June 15, 2026: This bulletin is now obsolete. Please see L-SB-0016-26.
Long-term or off-site storage requires special care to maintain vehicle condition. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicleâs systems and components. Anyproblems that are found should be corrected immediately.
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ⢠Careful inspection for paint chips/scratches and body dents/dings. ⢠Proper operation of electrical accessories (including interior light, clock, and radio reset). ⢠Interior cleanliness. ⢠Proper function of mechanical systems. The PDS process helps identify potential vehicle concerns before customer delivery. After completing the PDS process, maintain accurate PDS records by ensuring the required docume
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
OBSOLETE NOTICE February 10, 2026: This bulletin is now obsolete. Please see L-SB-0005-26.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-spe
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2019–2026, owners most often name: service brakes, electrical system, vehicle speed control. 21 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
