What INFINITI QX55 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See INFINITI QX55 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2025 | 0 | 0 | 0 | 0 | 0 | 2 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 19 |
| 2023 | 4 | 0 | 0 | 0 | 0 | 55 |
| 2022 | 8 | 0 | 0 | 0 | 0 | 73 |
The vehicle systems named most often in INFINITI QX55 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
2022 Infinity QX55 Luxe.....Rear door lock system issues...The door jams and you cannot open the door from the inside and outside of the vehicle. This creates a serious safety issue. People can be trapped inside the car and first responders cannot get the door open...It is a problem with the door actuator and unlock cable design. I have had one door fixed previously with new factory parts by the dealer service.dept. Now the other rear door is having the same issue. This is a serious safety issue as there is not warning for this to happen. There is no way to exit the vehicle from that seat in the event of an accident.
Complete sudden engine failure , motor lost acceleration. It started with engine knocking then full and complete engine failure. Oil light illuminated when engine failed. I did check the engine and oil was full on a cold engine and the vehicle is properly maintained as it is a leased infiniti vehicle. Please note there have been two previous engine light incidents. First I was told it was a speaker in the rear door, second I was informed it was an evaporation seal. Lastly was this very intense engine shut down. I have research and found that there are issues with the turbo bearing with my particular engine and turbo. Engine 2.OL 4 cylinder ( KR20DDET)
The contact owns a 2022 Infiniti QX55. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and there was an abnormal sound coming from the vehicle. The vehicle hesitated, and the ECM fault code was displayed. The vehicle was taken to the dealer, where it was diagnosed with VCT actuator failure. The contact was informed that the VCT actuator needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
The contact owns a 2022 Infiniti QX55. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled with the check engine warning light illuminated. The vehicle was able to be restarted. The contact stated that while the vehicle was parked and running, there was white smoke coming from the exhaust. The vehicle was taken to the dealer, where it was determined that there were metal shavings in the bearings. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.
Weâve taken the vehicle to two different Infiniti dealerships (Sewell and Crest) multiple times due to engine rattling, vibration noises, and propulsion issues. Unfortunately, we havenât received any resolution or fix for these problems. We tried to upload a video with sound as reference but the platform doesnât allow us to. We experienced similar issue that resulted in total engine failure on the highway with our children in the car in our Yukon Denali. We are fearful that something similar will occur. Please Help!!!
I have received email from my car dealer Grubbs Infiniti in Grapevine, TX. The email was regarding a recall for potential engine issues. I called my dealer and scheduled an inspection. When I sent my vehicle for inspection the dealer replaced my engine with a new engine without my consent. After the engine replacement Iâve received my vehicle back and Iâve been having issues where my vehicle suddenly got jammed while I was driving in my community. I called my dealer again and they took the car, fixed it and sent it back. Now after receiving the car my car is not starting and I did a jump start, eventually my car got started but I got an emission control system malfunction error and my…
The contact owns a 2022 Infiniti QX55. The contact stated that the Forward Collision Avoidance: Automatic Emergency Braking System was unintentionally activated after a shadow was detected. The contact stated that there was a high-pitched beeping sound and flashing lights on the instrument panel during the failure. The brakes and steering were uncontrollable for several seconds. The local dealer was contacted and suggested that an appointment be scheduled to inspect the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 21,600.
The contact owned a 2022 Infinity QX55. The contact stated that while starting the vehicle in the garage, the contact noticed white smoke coming out of the exhaust pipes. The contact stated that while driving 40 MPH, the white smoke increased significantly. There was no warning light illuminated. The contact returned to the residence. The contact stated that while driving to the dealer, the vehicle stalled and was able to restart after several attempts. An unknown red warning light was illuminated. The contact did not feel safe driving the vehicle, and the vehicle was towed to the dealer. The dealer diagnosed that the engine had failed, and there was sludge found in the oil. The dealer infor…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
ROARING NOISE FROM THE ENGINE COOLING FAN ASSEMBLY AND THE A/C IS NOT COOLING IF YOU CONFIRM A roaring noise from the engine cooling fan assembly (engine fan on high not cycling) is present, and the Air Conditioning (A/C) is not cooling. ACTION 1. Check the hardware part number for the IPDM E/R. 2. Replace the IPDM E/R with the part number listed in the PARTS INFORMATION, if applicable. 3. Reconfigure the IPDM E/R, if applicable. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it co
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement âCertification Labelâ or âVIN Plate/Labelâ may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The âVIN Plate/Labelâ (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshi
IF YOU CONFIRM The client states that either the rear hatch is inoperative, or the rear hatch closes after opening only a small amount, AND DTC B2426-23 for âSPINDLE SENSOR LHâ and/or DTC B2427-23 for âSPINDLE SENSOR RHâ is stored, AND/OR There is a growling type noise from the rear hatch area when opening/closing the rear hatch. · DTC B2426-23 for âSPINDLE SENSOR LHâ and/or DTC B2427-23 for âSPINDLE SENSOR RHâ may also be stored. HINT: If any DTC other than B2426-23 and/or B2427-23 is stored, this bulletin does not apply. ACTION Replace ONLY the spindle unit that is confirmed
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional
***** Retailer Announcement ***** INFINITI is conducting a quality action on specific 2025 QX50 and QX55 vehicles in connection with an on-going investigation. Retailers will inspect both passenger (right) side tires and, if necessary, replace each tire that has a cut inner sidewall. Due to a manufacturing concern, which since has been corrected, the tires may have been damaged during vehicle assembly. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History
SERVICE INFORMATION In the APPLIED VEHICLES, there are a variety of Seat Belt Warning Lights and Chimes. Refer to the information in this bulletin, along with the related vehicle ownerâs manual. Figure 1 Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for âInternal batteryâ to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the TCU, and no additional Current/Active DTCs are present in the TCU, perform the SERVICE PROCEDURE starting on page 2. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM The AV control unit needs to be replaced. ACTION 1. Read and save the VIN. 2. Read and save the configuration. 3. Replace the AV control unit. 4. Reprogram the AV control unit. 5. Configure the AV control unit. 6. Write the VIN to the AV control unit. IMPORTANT: Procedures 4-6 above must be performed in the order shown below. ORDER OF COMPLETION REPROGRAM AV Control Unit CONFIGURE AV Control Unit WRITE VIN to AV Control Un
TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT: ï· If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242. ï· See ITB12-011 for models built before those listed above. SERVICE INFORMATION The APPLIED VEHICLES are equipped with a wireless communication device called a Telematics Communication Unit (TCU). The TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service proce
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
CAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
On December 13, 2023, the Office of Defects Investigation (ODI) opened PE23-023 to investigate allegations of engine failures leading to loss of motive power in model year (MY) 2021-2023 Nissan Rogue; MY 2019-2021 Nissan Altima; and MY 2019-2021 Infiniti QX50 vehicles. At that time, ODI had received 6 Vehicle Owner Questionnaires (VOQ) and multiple early warning reports, with consumers reporting engine knocking noises accompanied by a loss of engine power while driving. The investigation identif
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2022–2025, owners most often name: engine, seats, engine and engine cooling. 12 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
