What INFINITI QX owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See INFINITI QX safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2012 | 2 | 0 | 0 | 0 | 0 | 50 |
| 2011 | 1 | 0 | 0 | 0 | 0 | 46 |
The vehicle systems named most often in INFINITI QX complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
MY WIFE IS COMPLAINING ABOUT THE VEHICLE SUDDENLY INCREASING IN SPEED OUT OF NOWHERE SHE HITS THE BRAKES AND IT CONTINUES TO INCREASE IN SPEED BOATS ON THE HIGHWAY AND ON CITY STREETS. THE BRAKES DO NOT WORK AS THE SPEED INCREASES ON THE SPEED PETAL SHE HAS TWO PUMP IT SEVERAL TIMES AFTER SEVERAL MINUTES BEFORE IT SLOWS DOWN. MY KIDS WERE IN THE CAR WITH HER WHEN THIS HAPPENED THEY HAD THEIR SEATBELTS ON AND THEY WERE THROWN FORWARD VERY VIOLENTLY AS THE BRAKES HAD TO BE APPLIED VERY VERY HARD TO GET IT TO SLOW DOWN.
I OWN A 2012 QX 53. AT 70,000 MILES I HAD TO REPLACE THE CATALYTIC CONVERTERS, COST OVER $4000. I NOW HAVE 154,000 MILES AND HAVE BEEN TOLD THAT THE CATALYTIC CONVERTERS NEED TO BE REPLACED AGAIN. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS VEHICLE.
WHEN WAITING AT A STOPLIGHT FOR A LONG PERIOD THE BRAKE PEDAL GRADUALLY EASES DOWN AND THE VEHICLE BEGINS TO ROLL FORWARD TO PREVENT THE VEHICLE FROM GOING FORWARD EXTRA PRESSURE NEEDS TO BE APPLIED TO THE PEDAL TO KEEP THE VEHICLE STOPPED AT THIS TIME THE PEDAL IS ALMOST AT THE FLOOR. ALONG WITH THIS THE TRANSMISSION STARTED MAKING A VERY LOUD BANG WHEN SHIFTING GEARS. MY CAR IS UNDER WARRANTY AND I TOOK IT TO THE DEALER THREE TIMES AND THEY TOLD ME NO OTHER MODEL HAS THIS PROBLEM THIS IS NORMAL .
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement âCertification Labelâ or âVIN Plate/Labelâ may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The âVIN Plate/Labelâ (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshi
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
CAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
CAN COMMUNICATION CODES â DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2011–2012, owners most often name: service brakes, unknown or other, vehicle speed control. 3 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
