Chrysler recalls 2023 Jeep Grand Cherokee L vehicles with second-row seat head restraints that may not lock in upright position, increasing crash injury risk. Owners must have head restraints inspected and replaced by dealers.
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Chrysler is recalling 2023 Jeep Grand Cherokee L vehicles where the second-row seat head restraints might not lock properly during crashes. This could increase injury risk for occupants if the restraints don't stay upright in a collision.
Head restraints that don't lock in the upright position can move during a crash, potentially causing more injury to seat occupants. This fails to meet federal safety standards for head restraints.
Owners of 2023 Jeep Grand Cherokee L vehicles are affected. Drivers and passengers in the second row are most at risk during crashes.
Check if your vehicle is a 2023 Jeep Grand Cherokee L. The recall covers specific models that may have second-row seat head restraints that don't lock properly.
Dealers will inspect and replace second-row seat head restraints if necessary at no cost.
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
The second-row seat head restraints may not lock in the upright position, increasing injury risk during crashes.
This recall applies to 2023 Jeep Grand Cherokee L vehicles. Check if your vehicle has second-row seat head restraints that don't lock properly.
Dealers will inspect and replace second-row seat head restraints at no cost. Contact FCA US LLC customer service at 1-800-853-1403.
We’ve drafted a message you can send Chrysler to request your refund or repair — edit it as you like.
Subject: Recall 25V472000 — Chrysler Chrysler Hello, I own a Chrysler that is covered by recall 25V472000 from Chrysler. The official recall notice states: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
