Chrysler recalls 2019-2020 RAM 2500 trucks with bed step that may fail unexpectedly during use, increasing injury risk. Owners can get free replacement brace.
A bed step that unexpectedly fails while in use increases the risk of injury to the user.
Chrysler is recalling certain 2019-2020 RAM 2500 trucks with a bed step that can unexpectedly fail while in use, potentially causing injury. Owners should get a free replacement brace from a dealer.
The bed step can unexpectedly fail while in use during side loading conditions. This failure could cause the user to lose balance or fall, increasing injury risk.
Owners of 2019-2020 RAM 2500 trucks with the accessory bed step are most at risk. The hazard occurs during side loading conditions.
Check if your RAM 2500 truck has an accessory bed step. The recall covers 2019-2020 model years.
Call Chrysler customer service at 1-800-853-1403 to schedule a replacement.
Dealers will replace the bed step support brace free of charge.
Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
2019-2020 RAM 2500 trucks.
Check if your RAM 2500 has an accessory bed step.
Yes, the bed step may unexpectedly fail while in use during side loading conditions, increasing injury risk.
We’ve drafted a message you can send Chrysler to request your refund or repair — edit it as you like.
Subject: Recall 20V207000 — Chrysler Chrysler Hello, I own a Chrysler that is covered by recall 20V207000 from Chrysler. The official recall notice states: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
