Carl Zeiss Metrology recalls Metrotom 800 industrial CT scanners due to software error causing automatic scan cycles when access door closes, risking unintended radiation exposure.
Due to a software error, it was observed that when the user closes the access door, the system will resume its scan cycle automatically, instead of the user initiating x-ray generation from the control panel.
Carl Zeiss Metrology is recalling Metrotom 800 industrial CT scanners because a software error causes the system to automatically resume scanning when the access door is closed, potentially exposing users to unintended radiation. This could lead to unnecessary radiation exposure during routine operations.
The software error causes the scanner to automatically restart its scan cycle when the access door is closed, instead of requiring the user to manually initiate x-ray generation from the control panel. This could result in unintended radiation exposure if the user does not actively manage the scanning process.
Industrial users of the Metrotom 800 CT scanners for plastic and light metal component inspection are most at risk. The recall affects specific serial numbers listed in the official notice.
Check for serial numbers listed: 152806, 157499, 157683, 181193, 181364, 182887, 186654, 186767, 186797, 192099, 192182, 192351, 197342. The Metrotom 800 is an industrial CT scanner for measuring and inspecting plastic or light metal components.
Verify your scanner's serial number against the list: 152806, 157499, 157683, 181193, 181364, 182887, 186654, 186767, 186797, 192099, 192182, 192351, 197342.
The recall is due to a software error that causes the system to automatically resume scanning when the access door is closed, instead of requiring the user to manually initiate x-ray generation.
Check your serial number against the list provided. If it matches, you should stop using the scanner until you can get it repaired or replaced by the manufacturer.
The recall record does not specify a remedy or fix for the software error.
We’ve drafted a message you can send Carl Zeiss Metrology to request your refund or repair — edit it as you like.
Subject: Recall Z-0379-2018 — Carl Zeiss Metrology Carl Zeiss Metrology Hello, I own a Carl Zeiss Metrology that is covered by recall Z-0379-2018 from Carl Zeiss Metrology. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
