Care Innovations recalls Health Harmony Mobile app version 2.5.2.29 due to delayed patient data syncing with clinicians, potentially causing missed medical information for up to two days.
It was discovered that in certain situations, including partial sessions and when taking adhoc measurements, the patient data was not synchronizing in a timely manner with the backend database, resulting in the patient's clinician not getting patient data tor one or two days.
Care Innovations is recalling Health Harmony Mobile app version 2.5.2.29 because patient data sometimes doesn't sync with clinicians in a timely manner. This could mean clinicians don't see important patient information for one or two days, which might affect care decisions.
The app sometimes fails to sync patient data with the backend database during partial sessions or ad-hoc measurements. This delay can cause clinicians to miss critical health information for up to two days, potentially impacting timely medical care.
Patients using the Health Harmony Mobile app version 2.5.2.29 for medical data tracking are affected. Those with frequent health monitoring or who rely on timely data sharing with clinicians are at slightly higher risk.
Check for the app version number 2.5.2.29 on your device. The app is intended for patients to view medical device data and complete health assessments at home.
Download the latest version of Health Harmony Mobile from the app store to fix the data sync issue.
The recall is due to patient data not syncing with clinicians in certain situations, which could delay access to health information for up to two days.
Clinicians might not see your health information for one or two days if the app fails to sync during partial sessions or ad-hoc measurements.
Update to the latest version of Health Harmony Mobile from the app store to resolve the sync issue.
We’ve drafted a message you can send Care Innovations to request your refund or repair — edit it as you like.
Subject: Recall Z-2442-2018 — Care Innovations Care Innovations Hello, I own a Care Innovations that is covered by recall Z-2442-2018 from Care Innovations. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
