Philips recalls Brilliance 64 CT scanners with specific software version due to failure to initialize low tube current scans. Affected units have serial numbers starting with 9134, 9667, etc. No action needed for safe use.
Surview scan with tube current lower than 30 mA is unable to be initialized.
Philips recalls certain Brilliance 64 CT scanners with software version 4.1.7 XX026. This software issue prevents the scanner from initializing scans with tube currents below 30 mA, which could lead to incomplete imaging. Affected units have specific serial numbers listed in the recall notice.
The software issue prevents the scanner from properly starting scans when the tube current is set below 30 mA. This could result in incomplete or inaccurate imaging, but does not pose a direct risk of injury to users or patients during normal operation.
Medical facilities using Philips Brilliance 64 CT scanners with serial numbers starting with 9134, 9667, 9738, 9788, 9923, 10773, 95263, or 95669 are most likely affected. Patients and staff at these facilities may be impacted if the scanner is used incorrectly.
Check if your scanner has serial numbers starting with 9134, 9667, 9738, 9788, 9923, 10773, 95263, or 95669. The affected units are Philips Brilliance 64 CT scanners with software version 4.1.7 XX026.
Verify your scanner's software version is 4.1.7 XX026 using the serial numbers listed in the recall notice.
No, the recall does not require immediate discontinuation. The issue only affects specific software versions and does not pose a direct safety risk.
Contact Philips Medical Systems for guidance on updating the software to a newer version that resolves the issue.
The recall states this issue does not cause injury or serious harm during normal use. It only affects scan accuracy for low tube current settings.
We’ve drafted a message you can send Philips Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-1396-2018 — Philips Medical Systems Philips Medical Systems Hello, I own a Philips Medical Systems that is covered by recall Z-1396-2018 from Philips Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
