Stryker recalls specific Hexapod software versions due to potential erroneous axial correction plans when creating correction plans with certain settings. Affected users should contact Stryker for details.
When creating a correction plan with the Correct Axial First button selected and the No. of corrections per day set to more than 1 (e.g., 2, 3, or 4), the Hexapod Software computes an erroneously accelerated correction plan for the axial portion of the plan.
Stryker is recalling Hexapod software versions 1.0-2/002 and 1.1-2/002. These versions may create an incorrect correction plan for the axial portion when settings are configured with more than one correction per day, which could lead to improper adjustments.
The software may calculate an incorrect axial correction plan when the 'Correct Axial First' button is selected and the number of corrections per day is set to two or more. This could result in improper adjustments to the correction plan.
Users of the Hexapod software with catalog number 983031 and the specified software versions are affected. Medical professionals using this software for correction planning are most at risk.
Check if your Hexapod software has catalog number 983031 and version numbers HLRF 1.0-2/002 or HLRF 1.1-2/002. The software was sold with these specific versions.
Reach out to Stryker for specific guidance on the recall and potential remedies.
Software versions HLRF 1.0-2/002 and HLRF 1.1-2/002 with catalog number 983031.
The software may compute an erroneous axial correction plan when the 'Correct Axial First' button is selected and the number of corrections per day is set to two or more.
Contact Stryker for specific guidance on the recall and potential remedies.
We’ve drafted a message you can send Stryker to request your refund or repair — edit it as you like.
Subject: Recall Z-3240-2018 — Stryker Stryker Hello, I own a Stryker that is covered by recall Z-3240-2018 from Stryker. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
