Ascom recalls Telligence Nurse Call System version 5.0 (Build 5:0.4) due to potential communication failure with hallway devices, causing unreported device failures.
There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures.
Ascom is recalling its Telligence Nurse Call System version 5.0 (Build 5.0.4) because a communication issue may prevent staff from detecting device failures. This could lead to undetected equipment malfunctions in healthcare settings.
The Telligence System Gateway II (NGGTWY2 H) may stop communicating with hallway devices. When this happens, dome lights flash to indicate communication loss, but device failures that would normally be reported at staff consoles go unreported. This could lead to undetected equipment issues in healthcare environments.
Healthcare facilities using the Ascom Telligence Nurse Call System version 5.0 (Build 5.0.4) are most affected. Staff members who rely on the system for monitoring patient care may be at risk of undetected equipment failures.
Check for the Ascom Telligence Nurse Call System version 5.0 (Build 5.0.4). The product is sold as a healthcare communication system for hospitals and nursing facilities.
Verify your system version by checking the software build number on the Telligence System Gateway II.
The recall is due to a communication issue that may prevent staff from detecting device failures when the Telligence System Gateway II stops communicating with hallway devices.
Dome lights on the Gateway II ports A and B will flash, indicating communication loss, but device failures will not be reported at staff consoles.
Check for the Ascom Telligence Nurse Call System version 5.0 (Build 5.0.4) in healthcare facilities.
We’ve drafted a message you can send Ascom to request your refund or repair — edit it as you like.
Subject: Recall Z-0486-2019 — Ascom Ascom Hello, I own a Ascom that is covered by recall Z-0486-2019 from Ascom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
