Advanced Bionics recalls SoundWave Professional Suite Software 3.2 due to installation errors when using the USB drive. Users can continue programming devices with current software versions.
The manufacturer received complaints that customers were attempting to install the fitting software using the supplied USB drive, an error message was received, and installation failed. The failed installation has not impact to the current version of the software, and users are able to continue programming devices with the current software version.
Advanced Bionics is recalling SoundWave Professional Suite Software 3.2 because customers reported installation failures when using the supplied USB drive. This issue does not affect the current software version, so users can continue programming their devices with the existing software.
The software installation fails when users attempt to install the software using the provided USB drive, resulting in error messages. However, the current software version remains functional, so users can continue programming devices without interruption.
Healthcare professionals who use SoundWave Professional Suite 3.2 software to program cochlear implants for children with profound deafness. The risk is low as the failed installation does not impact current software functionality.
Check for the SoundWave Professional Suite Software 3.2 version with reference number CI-6055-014, serial number SPN 058-023-32085, or lot numbers listed in the recall notice. This software is used by healthcare professionals for cochlear implant programming.
Verify your software version by checking the product label or documentation for SoundWave Professional Suite 3.2 with reference number CI-6055-014.
No, the failed installation does not impact current software functionality, so users can continue programming devices safely.
Yes, users can continue programming devices with the current software version as the failed installation does not affect functionality.
Check your software version and documentation to confirm if you have the recalled version. No action is needed as the issue does not impact current software use.
We’ve drafted a message you can send Advanced Bionics to request your refund or repair — edit it as you like.
Subject: Recall Z-1441-2020 — Advanced Bionics Advanced Bionics Hello, I own a Advanced Bionics that is covered by recall Z-1441-2020 from Advanced Bionics. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
