Philips recalls Azurion 3 M12, M15, 7 B12, B20, M12, M20 models with R1.2 software due to potential 7-minute cold restart delays after 50 days of mains power use, risking treatment delays.
The cold restart of Azurion R1.2 systems may take up to 7 minutes if the system is connected to the mains power supply for more than 50 days, may result in a delay of treatment.
Philips is recalling specific Azurion X-ray systems with software version R1.2 because cold restarts may take up to 7 minutes after more than 50 days of continuous power use, potentially delaying critical treatments.
The system may take up to 7 minutes to restart after being connected to mains power for over 50 days, which can delay critical medical procedures like surgeries or imaging. This delay occurs because the software requires a cold restart to function properly after extended power use.
Healthcare facilities using Philips Azurion X-ray systems with software version R1.2 are most at risk, particularly those in operating rooms where treatment delays could impact patient care.
Check for Azurion 3 M12, M15, 7 B12, B20, M12, or M20 models with software version R1.2. The serial numbers 722063, 722064, 722067, 722068, 722078, or 722079 indicate the affected units.
Verify the software version on the system; affected units have version R1.2.
Contact Philips for software updates to resolve the restart issue.
The recall occurs because cold restarts may take up to 7 minutes after more than 50 days of continuous power use, potentially delaying critical treatments.
Affected models include Azurion 3 M12, M15, 7 B12, B20, M12, M20 with serial numbers 722063, 722064, 722067, 722068, 722078, and 722079.
The delay in system restart could cause treatment delays during critical procedures like surgeries or imaging, potentially impacting patient outcomes.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2205-2019 — Philips Philips Hello, I own a Philips that is covered by recall Z-2205-2019 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
