Haag-Streit recalls specific HS Hi-R NEO 900 floor stands with software errors that could cause malfunction during surgical procedures. Affected units have serial numbers from 101 to 376 and specific reference numbers.
software error in the central control unit of the floor stand.
Haag-Streit is recalling certain HS Hi-R NEO 900 floor stands that have a software error in the central control unit. This error could cause the floor stand to malfunction during surgical procedures, potentially affecting patient safety.
The software error occurs only when the floor stand (FS 2-21, FS 2-25, or FS 3-45) is used with specific reference numbers and software versions (10.1.xx to 11.3.xx). This could cause the floor stand to malfunction during surgical procedures, potentially affecting patient safety.
Surgical professionals using the HS Hi-R NEO 900 floor stands with specific serial numbers and software versions. Those in ophthalmology, ENT, or reconstructive microsurgery are most at risk.
Check for serial numbers from 101 to 376 on the floor stands (FS 2-21, FS 2-25, or FS 3-45) with reference numbers 615 510 or 615 550 or 615 705 and software versions 10.1.xx to 11.3.xx.
Verify the software version on the floor stand's control unit to ensure it is not 10.1.xx to 11.3.xx.
Reach out to Haag-Streit USA Inc for guidance on whether your specific model and version is affected.
The affected floor stands are FS 2-21, FS 2-25, and FS 3-45 with specific reference numbers and serial numbers as listed in the recall notice.
The recall notice does not specify a fix or remedy for the software error.
Check the software version on the floor stand's control unit; if it is 10.1.xx to 11.3.xx, it may be affected.
We’ve drafted a message you can send Haag-Streit to request your refund or repair — edit it as you like.
Subject: Recall Z-2482-2019 — Haag-Streit Haag-Streit Hello, I own a Haag-Streit that is covered by recall Z-2482-2019 from Haag-Streit. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
