Sonendo recalls Gentlewave FG-002-0001 devices with specific lot numbers due to foot pedal malfunction causing extended operation after release. Affected users should contact Sonendo for details.
The console would continue to run for extended period when the foot pedal was released.
Sonendo is recalling Gentlewave FG-002-0001 devices with certain lot numbers because the foot pedal may cause the console to stay on after being released. This could lead to unintended operation and potential safety risks.
The console may continue running after the foot pedal is released, leading to unintended operation. This could cause the device to remain active when it should be off, potentially causing safety issues.
Users of Gentlewave FG-002-0001 devices with specific lot numbers are affected. Those using the device for therapeutic purposes are most at risk due to potential unintended operation.
Check the lot numbers on your device: RI18.00462, RI18.00719, RI18.01283, RI18.01608, RI18.02168, RI18.02608, RI18.02882, RI18.02898, RI18.02899, RI18.03196, RI18.03264, RI18.03700, RI19.00901, RI19.01330.
Identify your device's lot number from the list provided: RI18.00462, RI18.00719, RI18.01283, RI18.01608, RI18.02168, RI18.02608, RI18.02882, RI18.02898, RI18.02899, RI18.03196, RI18.03264, RI18.03700, RI19.00901, RI19.01330.
The console may continue running for extended periods after the foot pedal is released, leading to unintended operation.
Check the lot number on your device against the list: RI18.00462, RI18.00719, RI18.01283, RI18.01608, RI18.02168, RI18.02608, RI18.02882, RI18.02898, RI18.02899, RI18.03196, RI18.03264, RI18.03700, RI19.00901, RI19.01330.
Contact Sonendo for further instructions on how to address the issue.
We’ve drafted a message you can send Sonendo to request your refund or repair — edit it as you like.
Subject: Recall Z-2162-2020 — Sonendo Sonendo Hello, I own a Sonendo that is covered by recall Z-2162-2020 from Sonendo. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.