Dexcom recalls iOS software version 1.4.0 of its G6 CGM app up to 1.4.4 due to low alarm feature not alerting users after 30 days of app installation. This could lead to undetected high blood sugar levels.
It was reported that the user's low alarm feature on the iOS application were not properly alerting users when the user has enabled the Alert Schedule feature more than 30 days after installing the iOS application.
Dexcom is recalling iOS software versions 1.4.0 up to 1.4.4 for its G6 CGM app. The low alarm feature may not alert users if they enabled the Alert Schedule feature more than 30 days after installing the app, potentially leading to undetected high blood sugar levels.
The low alarm feature in the app may not alert users when their blood sugar levels are high if they enabled the Alert Schedule feature more than 30 days after installing the app. This could lead to undetected high blood sugar levels, which might cause health complications.
People using the Dexcom G6 CGM app on iOS who enabled the Alert Schedule feature more than 30 days after installing the app are affected. Those with diabetes who rely on continuous glucose monitoring are most at risk.
Check if you have the Dexcom G6 CGM app on iOS with software version 1.4.0 up to 1.4.4. The product was sold with the GTIN 00386270000804.
Update the app to version 1.4.4 or later to fix the low alarm issue.
The low alarm feature may not alert users when blood sugar levels are high if the Alert Schedule feature was enabled more than 30 days after installing the app.
Check your Dexcom G6 CGM app on iOS for software version 1.4.0 up to 1.4.4. The product was sold with GTIN 00386270000804.
Update the app to version 1.4.4 or later to fix the low alarm issue.
We’ve drafted a message you can send Dexcom to request your refund or repair — edit it as you like.
Subject: Recall Z-1104-2020 — Dexcom Dexcom Hello, I own a Dexcom that is covered by recall Z-1104-2020 from Dexcom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
