Philips recalls DigiTrak XT Holter Recorder software versions B.1 and C.2 (made before Dec 2019) that may display error 602 if AAA batteries are used or docked, causing failure during patient studies.
if an AAA battery is inserted in the recorder and a user attempts to start it, or if the recorder is inserted in the docking station, the recorder will display Error: 602 and fail to function for a new patient study.
Philips is recalling DigiTrak XT Holter Recorder software versions B.1 and C.2 made before December 31, 2019. These versions can display error 602 when AAA batteries are inserted or when the recorder is docked, preventing it from working for new patient studies.
The software error 602 occurs when AAA batteries are inserted into the recorder or when the device is connected to a docking station. This causes the recorder to fail during new patient studies, potentially disrupting medical monitoring.
Healthcare professionals using Philips DigiTrak XT Holter Recorders with affected software versions (B.1 or C.2) made before December 31, 2019 are most at risk. Patients using these devices for monitoring may also be affected.
Check if your Philips DigiTrak XT Holter Recorder has software version B.1 or C.2 and was made before December 31, 2019. Service tag numbers for affected models are 453564067151 (24-Hour), 453564067161 (48-Hour), 453564067171 (96-Hour), or 453564067181 (7-Day).
Verify your DigiTrak XT Holter Recorder software version is B.1 or C.2 and was manufactured before December 31, 2019.
The software error 602 causes the recorder to fail during new patient studies if AAA batteries are inserted or the device is docked.
Check for service tag numbers 453564067151 (24-Hour), 453564067161 (48-Hour), 453564067171 (96-Hour), or 453564067181 (7-Day) and software versions B.1 or C.2 made before December 31, 2019.
No action is needed for unaffected devices. Only devices with the specified software versions and manufacturing dates are affected.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1345-2020 — Philips Philips Hello, I own a Philips that is covered by recall Z-1345-2020 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
