Beckman Coulter recalls LabPro Data Management System software for Windows 7 users who can't restart after a security update, risking delayed microbiology test results.
A security-only update was released via remote diagnostics on January 14, 2020 to customers with Windows 7 operation system. Shortly after the releases some customers reported that Data Management System computers would not restart. If the computer is unable to restart, then the system cannot download data generated from MicroScan instruments or manually entered microbiology test results, resulting in a potential of delayed results.
Beckman Coulter is recalling LabPro Data Management System software for Windows 7 users who can't restart after a security update. This prevents downloading microbiology test results from MicroScan instruments, potentially delaying critical lab results.
A security update released in January 2020 caused some Windows 7 systems to fail restarting. When the system can't restart, it cannot download test results from MicroScan instruments or manually entered microbiology data, potentially delaying critical lab results.
Laboratory personnel using the LabPro Data Management System software with Windows 7 operating system. Those who rely on this software for microbiology test results are most at risk.
Check if your LabPro Data Management System software is running on Windows 7. The recall involves systems that were updated with Remote Diagnostics (Axeda) enabled.
If your system won't restart after the security update, stop using it until it can be fixed.
The security update for Windows 7 caused some systems to fail restarting, preventing download of microbiology test results.
No action is needed if your system restarts normally after the update.
The system cannot download test results from MicroScan instruments or manually entered microbiology data, potentially delaying critical lab results.
We’ve drafted a message you can send Beckman Coulter to request your refund or repair — edit it as you like.
Subject: Recall Z-1673-2020 — Beckman Coulter Beckman Coulter Hello, I own a Beckman Coulter that is covered by recall Z-1673-2020 from Beckman Coulter. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
