Hill-Rom recalls NaviCare Patient Safety Software versions 3.5.400-3.9.300 due to potential failure to monitor patient bed exits. Affected units include specific bed models with these software versions.
There is a software issue which may result in failure to monitor or control patient's bed exit mechanism.
Hill-Rom is recalling NaviCare Patient Safety Software versions 3.5.400 to 3.9.300 because a software issue might cause the bed exit mechanism to stop working properly. This could lead to patients being unable to be safely monitored while moving in bed.
The software issue may cause the bed to fail to monitor or control the patient's exit from the bed. This could result in patients falling or being unable to be safely restrained while moving.
Healthcare facilities using Hill-Rom beds with the recalled software versions are affected. Patients using these beds are at risk if the bed exit mechanism fails to monitor their movement.
Check if your Hill-Rom bed has the NaviCare Patient Safety Software versions 3.5.400 to 3.9.300. Affected beds include VersaCare (Revisions A-J with upgrade kit or K with UCB 1.18), Centrella (all versions), and Progressa (firmware 1.15.0.0).
Identify your software version by checking the bed's settings or documentation.
Contact Hill-Rom for a software update to fix the issue if your version is affected.
Software versions 3.5.400 to 3.9.300.
VersaCare (Revisions A-J with upgrade kit or K with UCB 1.18), Centrella (all versions), and Progressa (firmware version 1.15.0.0).
Check your bed's software version; affected versions are 3.5.400 to 3.9.300.
We’ve drafted a message you can send Hill-Rom to request your refund or repair — edit it as you like.
Subject: Recall Z-1554-2020 — Hill-Rom Hill-Rom Hello, I own a Hill-Rom that is covered by recall Z-1554-2020 from Hill-Rom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
